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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
934 Reviews

934 Reviews of Elk Grove Ford - Service Center

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April 03, 2024

Service adviser was nice and took care of the car under warranty . Would highly recommend him More

by Popabd4Pitbull12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

Very honest and fast. Treat me like family Greeted with big smile and a handshake. Wish they offered coffee More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
5
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Apr 04, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

Charged for work that didn't fix my issue. Quoted for more work with no guarantee it would help. More

by john unhappy
Recommend Dealer
No
Employees Worked With
Nick
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Apr 07, 2024 -

Elk Grove Ford responded

John, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 07, 2024 -

john unhappy responded

I have spoken with Jason and my truck will be back in on Monday. I also spoke with Cale, but Jason was the one who seemed to actually sympathize with my situation. After explaining to Cale that I removed my alternator and starter and had them tested at 2 locations myself, he still wanted to tell me about possible unseeable problems. I honestly feel like the outcome will be an attempt to trade in my current truck and roll extra money on to a new loan. As a consumer I can't just pay to replace my electrical system 1 piece at a time until something works. Again I am at $410. So far for " a BCM reset, and to be told that the mechanic agrees my key cylinder feels sticky" Can't do $1800. More to replace a battery cable and working starter, on a "Maybe/Maybe not" No refund if it does nothing to help.

Apr 09, 2024 -

john unhappy responded

After returning my truck to Nick, he was able to look further into my specific issues and determined that my starter was drawing far too many amps, thus straining my electrical system down. I ended up paying for the starter with a discounted labor cost, and it fixed the issue. Appreciate the help and hard work. Understood it was difficult to diagnose without any engine codes. Great job and thanks Nick.

April 02, 2024

I am willing to change my negative review to positive but I am really frustrated. I had 3 recalls done last week at Elk Grove Ford on my 2013 Ford Focus se and 1 was a tcm reprogram even though I never had More

by kenreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 06, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ken, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2024

Friendly efficient service. Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership More

by staceyg59
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 03, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Stacey, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2024

I brought my vehicle in because of a recall called the dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind More

by sblmchristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 31, 2024

Great service when there. Made online appointment and was suppose to get a call the next day. Never happened! More

by Kwall53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Luna
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Mar 31, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2024

I brought my car in for a routine check up. Service was professional and quick with no issues. More

by BJOSAS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2024

Charged for the work, sent home. Problem not fixed. Returned next day, came in unannounced later to find my truck parked out back. Asked for an additional $1800. To replace a starter More

by john unhappy
Recommend Dealer
No
Employees Worked With
Nick
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March 29, 2024

I scheduled my appointment online and got email updates. I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically More

by Richevans1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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