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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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June 08, 2024

They were able to provide me with service through their mobile vehicle it was great More

by VIANCAHEREDIA1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

I really appreciate the great service from both Irene and Ivan. Their service was very kind, friendly and overall exceptional. More

by MARNAN_R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene, Ivan.
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Jun 09, 2024 -

Elk Grove Ford responded

Thank you so much, Marnan, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

Very accommodating even though my car was there a week. Micheal handled matters well with situation More

by SHEILAHOUCK321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 09, 2024 -

Elk Grove Ford responded

Sheila, it's great to hear that Michael was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

I quality service by the Dealership. They communicated with me what they were doing and kept me apprised of what was being done. I also appreciated how personable they were. They were ve More

by kenlewis156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Elk Grove Ford responded

Ken, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

The arrival area was clean and staff were engaged with advice on the store facilities. More

by Gary Yowell
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 09, 2024 -

Elk Grove Ford responded

Thanks, Gary, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 07, 2024

On a Thursday at 9:30am, waited 3. 5 hours for an oil change and tire rotation. More

by jflewellyn83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 07, 2024

Elk Grove ford is an amazing place, everything went smoothly and fast. And the service advisor Linda was amazing and very helpful. More

by KENRIU_PANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Duran
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Jun 09, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear that Linda and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 06, 2024

I was very happy to get an appointment so quick for my AC issue problem More

by brwnsgr_94509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

I took my car to get serviced by you guys back on February 2024, but you said you were going to call me back, I haven’t received a call back from you until today More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Duran
Report | Print
Jun 09, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

Professional,fast,and friendly service. They provide you with such a clean environment. Love it! More

by VICTORIAALFORD57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike,Kay,
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Jun 06, 2024 -

Elk Grove Ford responded

Thank you, Victoria, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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