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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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June 13, 2024

Great customer service, friendly, fast, easy to deal with. I will go back for sure. More

by JKSANDOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 12, 2024

They did a very good job, and we were very satisfied with Elk Grove Ford. More

by Jim Englander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 12, 2024

Service writer Mike was great! ! He was kind and patient and kept me informed as well as he could. More

by andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 13, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 11, 2024

Very timely. Good services. I enjoyed the meet. Customer service was excellent and enjoyable. Will go again. More

by DAVENDRANKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 11, 2024

Excellent service, very nice customer waiting room, and great location...been going there for years!!!!! More

by SIXTYRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 10, 2024

Kind staff that helped service my Ford F-250 quickly, correctly, and in a timely manner. More

by SEROSRACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 09, 2024

Saul was very helpful. I brought my car in for an oil change and service check. He looked up our previous service and noticed we had a prepaid maintenance plan and let me k More

by GLENN3SANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Reyes
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Jun 09, 2024 -

Elk Grove Ford responded

Thanks, Sandra, for sharing your thoughts about your experience with Saul here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 09, 2024

Good service except it took more than three hours to do an already scheduled appointment for an oil change. More

by ort223gamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

Service was diagnosed right on point. Service department was helpful with a shuttle for the days I didn't have transportation. More

by karipark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 09, 2024 -

Elk Grove Ford responded

Kari, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford; we look forward to having you as a valued customer for many years! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

The service manager for the diesel pickup area is very helpful and will go out of his way to make sure you're needs are met. More

by CLIFF19
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service manager only
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Jun 09, 2024 -

Elk Grove Ford responded

Thank you, Cliff, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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