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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
934 Reviews

934 Reviews of Elk Grove Ford - Service Center

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April 09, 2024

I love the customer service every time I go to the department of parts they always honest truthfully and good with service every time I go buy parts though is having in stock or they try to get them t More

by Jose soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts
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Apr 10, 2024 -

Elk Grove Ford responded

Thank you, Jose, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Did a great job. Just a little pricey. Still need more done but thank God it's nothing that has be done right away. More

by GWENDOLYN.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
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Apr 08, 2024 -

Elk Grove Ford responded

Thank you, Gwendolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

I made an appointment and was seen on time and was out of there pretty quickly. I I am very happy with the service I received. Thank you!! More

by LEQUISIABUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Quick Lane service was easy. Check in a breeze. Service was done in a timely nanner. More

by BETSYPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Apr 09, 2024 -

Elk Grove Ford responded

Betsy, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Good job. Completed on time. so, I don’t really have anything else to say. I hope that’s all right. More

by CSIMPSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have the name of the person I worked
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Apr 09, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

Felt welcomed and greeted kindly. Took care of all things that needed to be done. More

by icehckylvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

Everyone was very helpful and got the service done quickly I will get my next service done there again. More

by HENDERSON8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan.
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Apr 07, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

Highly recommended, professionally job done, honesty, Mike and his team get parts in on time and accurate repair More

by andyt0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Apr 07, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Andy, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

Great customer service, very courteous and efficient. Was kept informed as the services were being performed. More

by GLEONG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

Horrible experience bought a car from ford for me not to even had the car for like 3 weeks and they said that they couldn’t fix what needed to be fixed so I had to come out of pocket More

by alinabustillios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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