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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,099 Reviews

1,099 Reviews of Elk Grove Ford - Service Center

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July 25, 2024

Great customer service, friendly, and rapid. I'm and out within an hour. Thanks again. More

by m.valenzuela67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 24, 2024

I was very pleased. Friendly, prompted, reliable. All needs where met. Will be back again. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice department staff
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Jul 24, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Kelly. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 24, 2024

Zero communication throughout day. Had to call to find out when car would be done and then trying to get someone to answer phone took 4 tries! Seriously…take a lesson from the Honda d More

by GRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in sales
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Jul 27, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 24, 2024

Gianna was the most helpful, polite service advisor in the quick lane. She helped take care of all my questions, concerns, and got a Lyft ride for me. She sent me text messages about my vehicle while it w More

by jennimack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna-Quick Lane Advisor-5 stars
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Jul 24, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Jenni! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 24, 2024

Thank you for help me, no matters what time arrived. Always friendly and serviceable. Thank you! More

by armandom3717@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichil
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Jul 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 23, 2024

Good communication. Michael responds quickly and took care of the issue on my Mach-E. More

by MIKE.BHATIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Jul 23, 2024 -

Elk Grove Ford responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 21, 2024

Great service and fast. I rely on their expertise to keep my car running good and me safe on the road. More

by LILGRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 21, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2024

First rate customer service, addressed every issue and even took the time to drive my truck to les Schwab for new tires…thanks again. More

by JCARLISLE600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diesel dude in back
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Jul 21, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2024

Take forever to get back to you don’t stand behind work Takes forever to fix anything. More

by YOUNGMUDDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Farris
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Jul 24, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 19, 2024

I did not have an appointment but I was still taken care of quickly. The Parts & Labor were very reasonable too. Elk Grove Ford's Service Department is the best Ford service department that I've been to. I More

by ejohneast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IVAN REYES
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Jul 21, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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