Elk Grove Ford - Service Center

If I could give a minus I would. Took our truck in for a 35,000 mile service that was supposed to include checking the brakes rotating the tires. They said they could not rotate the Took our truck in for a 35,000 mile service that was supposed to include checking the brakes rotating the tires. They said they could not rotate the tires because they were over torqued and the air wrench wouldn’t work. Funny we took it to Les Schwab the next day and they had no problem loosening the bolts on the tires sounds to me like a lazy mechanic, but did they give us credit for it? Oh xxxx no $715 later on oil change and a fuel filter change, I will never ever ever go back to elk Grove Ford and I don’t recommend anyone else does either More

If I could give zero stars I would. The customer service has gone out the door.. you may have to bring your car in three or four times just to get it fixed when you have Indicator light The customer service has gone out the door.. you may have to bring your car in three or four times just to get it fixed when you have Indicator lights on… Even though they have the codes. They tell you they Can’t guarantee the problem will be fixed and blame it on the manufacturer. They are so concerned with separating themselves from the manufacturer, whose name they prominently display on their building. I don’t know what’s going on between them and Ford and I don’t care, but I am over it and my car is still not fixed. More

Barely went over my service with me. Didn't tell what my front brakes were, wasn't on report. Had to get the tech. He said the were good. But the report listed a small oil leak. When I a Didn't tell what my front brakes were, wasn't on report. Had to get the tech. He said the were good. But the report listed a small oil leak. When I asked about it, he wasn't too interested in answering/helping. More

Misleading business practices. Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic fee if the TCM is not defective. Ford is saying the TCM IS defective, and stated all the symptoms which my car has! Even if my TCM wasn't causing problems at this time, dealer should replace it because it has a manufacturer defect anyway! It takes a few minutes to hookup a computer to the car and read the codes... it's pathetic to charge $200 for that on something the manufacturer caused not me! More

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. Went super smooth and no issue. More

Walk in-113k miles. Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service d Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service department and the service was horrible, rude, didn't even try and understand the issue. Made an appt to bring back on December 13. More

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time 30 only after reminding them of appointment time More

Transmission needed to be rebuilt after 24k miles. Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we go Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we got it done. I'm sure Jae was really busy and forgot to follow up with me. More

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and now I love my vehicle again. Thank you to the Elk Grove Ford Team. Whoohoo ;-D More

When they replaced the left front blinker bulb in Quick Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Exce Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Excellent working together. More