Elk Grove Ford - Service Center

Update to my last review. Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic and it was on the idler pulley going out. Once again stay away from Elk Grove Ford and their “EXPERIENCED TECHNICIANS”. Now I know why tue shop foreman said he’s keeping the lights on at this dealership. He’s ripping customers off with unnecessary, costly repairs More

I would like to say i bought my car here last year that was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to de was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to deal with him everytime i get my car fixed. he is so rude and terrible customer service. My extended warranty is set up to go through them first when i have a JEEP! you would think you would go to jeep not ford to get your car fixed. He said well you can’t fix it and there’s nothing you can do and just nasty. i will never recommend this place i hope someone talks to him and gives him a lesson on customer service! I paid 40k for my car so i feel as i should get some better service! also i have had not so pleasant interaction with finance as well too long to keep going on and on’ DO NOT BUY YOUR CAR HERE! More

Made an appointment to get new tires and an oil change. When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the system. Hopefully they could order tires on Monday, this was Thursday. Go to any other Ford dealer but Elk Grove Ford! More

Another unhappy customer. Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not provide a reason or fault for the code, but instead tried to have us pay for add-ons that "might" fix the issue. They refused to properly troubleshoot the issue to determine what was causing the error, instead it was a guessing game. The service manager made it clear that this service department does not care if the customer is satisfied, they only want to collect your money. We will not be coming back. More

I recently purchased a 2014 hybrid plug in fusion from Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them both. Ronald Nettingham More

We have purchased numerous vehicles from EG Ford and we will always be back! We are treated like family from our car buying experience all the way to the service department! We recently had one of our truc will always be back! We are treated like family from our car buying experience all the way to the service department! We recently had one of our trucks in for service with Louie Puno as our service advisor. He was top notch and made sure we were taken care of to the fullest extent in a timely manner. I would recommend anyone to utilize their knowledge and level of service from regular vehicle maintenance to full size repairs of any kind! Grateful for my Elk Grove Ford Family! More

Took my company fleet car in for recall issues that caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is. caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is...why would you not offer replacement vehicles if the recall causes the car to not be drivable??!! Must be a quick fix. They just can’t get to it for 3 days. Also, I had my car towed there and dropped off before 8am and they did not call me until 5:30pm, only after I left a message for them to call me. I still have not spoken to a service advisor! I will never bring my fleet car to Elk Grove Ford again. Nor will any of my 6 other Ford fleet cars be brought there! More

Horrible Fleet Department both SALES & SERVICE Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our bus Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our business, I called multiple times. I suppose they don't want to sell their trucks. That was in November & December of 2019. Today, I called the service department to try to purchase a key duplicate key for a Ford F350, I was told I had to speak with the Fleet & Diesel department... they told me they needed to schedule an appointment to get the duplicate done, they would call me back in 15 minutes to schedule. 2 hours went by, nothing. I called them back because since that specific truck was not in use today and if they had an opening, I wanted in. If not, I would have needed to set it for a weekend appointment since the trucks are normally in use during the week. I was told by Matt that he had just spoken with the scheduler and she would call me to schedule in 5 minutes, she had just gotten in from wherever. Ok... I waited... It's been over 2 hours and still no call. I looked up a local locksmith shop and was given all the information I needed over the phone, they have the key I need in stock, and we can walk in anytime we would like, no appointment needed, it should take them about 10 minutes to do. More

Service John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your pat John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your patience and understanding because of you we will stay loyal Ford customers. More