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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
515 Reviews

515 Reviews of Elk Grove Ford - Service Center

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November 17, 2023

Tony does a great job with the service department. Very helpful and knowledgeable. He always gives you options on what he thinks would best for the customer! More

by bcamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tony and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 16, 2023

Saul was very nice and treated me and other customers very professionally. He was helpful with any questions that I had. Making appt makes a big difference. I was only there 1 hour. More

by pamelaparvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul in Quick lane
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Nov 16, 2023 -

Elk Grove Ford responded

Thank you, Pamela, for your business and this review. We're happy to hear that Saul and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 15, 2023

My experience with the dealership was very good. The process was seamless & quick. Superb. More

by noel6
Recommend Dealer
Yes
Employees Worked With
Saul
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Nov 15, 2023 -

Elk Grove Ford responded

We are very happy to hear Saul provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 15, 2023

Customer Service representative was very courteous and very nice to talk to. She deserves to receive an award. More

by gpumipig1748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magall Gonzalez Montez
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Nov 15, 2023 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Magall met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 15, 2023

Gianna was very attentive and made everything clear. The warranty on the ABS work is 24 months unlimited miles. More

by ctsandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna
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Nov 15, 2023 -

Elk Grove Ford responded

Thank you! Gianna and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 15, 2023

The quicklanes is great. They communicate and make you aware of what your car is needing. Gives complete details once work is done. Nice people.Great customer service. More

by NINABERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Reyes Gutierr
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Nov 15, 2023 -

Elk Grove Ford responded

Nina, It's great to hear that Saul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 15, 2023

Poor service waited over 1 1/2 hours for a car home and over 2 hours to get back I could of just sat there for the amount of time I had to wait for a ride and no one really address me you service guys it w More

by MRMAGOOII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 18, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 14, 2023

No communication couldn’t get anyone to answer the phone but the operator she is the only person who helped me More

by yoneluv
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jae
Report | Print
Nov 18, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 14, 2023

Great work by staff. I had to wait in the lobby 6 hours as I lived out or shuttle zone. I read a good book! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae
Report | Print
Nov 15, 2023 -

Elk Grove Ford responded

It has been a pleasure serving you, Larry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 14, 2023

The associate that waited on me was excellent. She was very efficient and explanted everything that was charged and explained what was serviced. More

by snoopyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzales Montes, Ma
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Nov 15, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
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