Elk Grove Ford - Service Center

One word. EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! More

Did what I wanted done in a timely manner, and communicating was great. Great job communicating was great. Great job More

The checkin process for service needs to be reviewed as customers were bothered by how those with appointments were in the same line as the with walk-ins. There should be a single file line and distinguish customers were bothered by how those with appointments were in the same line as the with walk-ins. There should be a single file line and distinguished by appointment or walk-in to alleviate any issues about who arrived first. In addition, those who were lined up in the service line were not checked-in in the order received. My vehicle was ready and I hadn’t been notified in a timely manner as I waited in the showroom area. I believe it was due to staffing issues. I had no issue with the representatives, just the process and simply apologizing for the inconvenience. However there is a possible concern regarding being short staffed. More

I wish it was less expensive to make repairs and I wish things weren't constantly going wrong with my car. things weren't constantly going wrong with my car. More

Very thorough and professional at the service counter The shuttle van driver was a very nice man. shuttle van driver was a very nice man. More

He has a sincere professionalism about him He's helpful and informative I'm very glad he was my service manager for the evening and informative I'm very glad he was my service manager for the evening More

I have a Fusion & Explorer both are serviced at Elk Grove Ford as long as I own them they will be services there. Grove Ford as long as I own them they will be services there. More

Customer service in the quick lane could be more friendly. They don't greet customers when we enter the business. I felt like neither of the 4 men inside wanted to be there. Everyone in the outside friendly. They don't greet customers when we enter the business. I felt like neither of the 4 men inside wanted to be there. Everyone in the outside of the service area was friendly and acknowledged customers. More

Friendly and knowledgeable greeters and. schedulers. But I still have the rattle and if they rotated the tires no one checked the tire pressure. Hence four stars. schedulers. But I still have the rattle and if they rotated the tires no one checked the tire pressure. Hence four stars. More

I really miss the extra care that we used to recive ,like washing the car for us washing the car for us More