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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
517 Reviews

517 Reviews of Elk Grove Ford - Service Center

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November 25, 2023

Poor to no communication. Repeated ignoring of messages left. Over a year of trying to resolve issues with my new vehicle without success and is now out of warranty More

by TJMOON76
Recommend Dealer
No
Employees Worked With
Quicklane and service departments
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Nov 30, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Feb 01, 2024 -

TJMOON76 responded

This is exactly what my complaint is about. Poor to no communication. I responded to the GM via this site. No response. I responded with a direct email to the GM with no response. Owning my vehicle less than 3 years, I have numerous issues going on that because delays or work was "completed" but did not resolve the issues, I am told they are out of warranty and I will have to front thousands of dollars.

Helpful
November 23, 2023

The experience was nice and. They went over exactly what was going to be done on the car. More

by danieljroberts6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team, Daniel. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 23, 2023

Not enough people. I called Tuesday all afternoon to try to schedule an appointment because I had a tire problem that needed prompt attention. I finally just took it More

by NUMBERSPLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you for this feedback. I'm sorry to hear about the issues you encountered and would like to see what I can do to help. Please don't hesitate to reach out to me directly to discuss. We appreciate your business and hope you will give us another opportunity to serve you! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 23, 2023

Impossible to get through to Quick Lane on phone. Message not returned. Problem with truck in for service not addressed. More

by DANIELMORROW
Recommend Dealer
No
Employees Worked With
Nik
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Nov 27, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 22, 2023

Great experience with EG Ford tech called right away to tell me what diagnostic tests reported and what truck needed.. More

by Krvillalpando
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 22, 2023

This was a basic 15k service. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. More

by CALIRE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 21, 2023

One word. EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! More

by ROLLINHAVENS
Recommend Dealer
Yes
Employees Worked With
Idk I really liked him
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Nov 21, 2023 -

Elk Grove Ford responded

Thank you, Rollin, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 21, 2023

I had stopped in to order a part for a recall, and when I got in for my appointment a week later they couldn’t find the part. More

by Jeff.Gallantj
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
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Nov 25, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience, Jeff, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 21, 2023

Fast service and repair. Advisory keeped me inform of my truck at all times and very helpful More

by Mjnito4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Nov 22, 2023 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 21, 2023

Horrible customer service, My vehicle sat in the shop for a month two times for the same warranty repair. Very poor customer service. Would not recommend. More

by cobra_2408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
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