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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,098 Reviews

1,098 Reviews of Elk Grove Ford - Service Center

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September 15, 2024

I bought my Ecosport here and have had it serviced here ever since. Service has been fast and the crew very helpful. More

by J.ROMERO5374
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesperson's name I do not remember.
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Sep 15, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 14, 2024

Great service they came to my home to service my Edge the tech was on time for my appointment More

by YELPSTEIN1927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 14, 2024

Service took too long, no one answer phone call from customers and no offer of car washing.due to shortage of employees More

by TONGHuADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 15, 2024 -

Elk Grove Ford responded

We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 14, 2024

Always have a great experience at Elk Grove Ford. Good service, nice people! Highly recommend! More

by BNOB46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Sep 15, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 13, 2024

Ivan Reyes in the Service Dept was very helpful. I would take care of him because he's one of the better folks you've had in the Quick Lane area. More

by kzanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Sep 15, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. Ivan and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 13, 2024

Connie was great. Lizzie was efficient, but getting in late that morning. Whoever the girl was that checked me out acted like rude dry toast. Barking, no eye contact. More

by jewels3171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie, Lizzie, unknown rude girl at check out desk. Sat next to Connie.
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Sep 15, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2024

They took care of my car needs and made sure to provide a shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. More

by nmcc8290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K who drove the Shuttle
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2024

The person that helped me was awesome, mistakenly I scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Reyes
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Dave. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2024

It’s a good dealership expensive though. Service advisor work hard on issues and calls. More

by ROCKYANGLE4949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 11, 2024

Great customer service. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. More

by MARIAN.JONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
Report | Print
Sep 11, 2024 -

Elk Grove Ford responded

Thank you, Marian, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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