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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
515 Reviews

515 Reviews of Elk Grove Ford - Service Center

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November 28, 2023

They told me it would be an hour. It was 3 hours for a simple oil change. More

by Damian Inman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Elk Grove Ford responded

Damian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

They told me that an oil change was $99 and everything was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, More

by aaron.turner09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

Alright It was the 3 time for transmission repairs And it was great that I didn't have to pay that it was still under warranty More

by Timothy.m.fountain
Recommend Dealer
Yes
Employees Worked With
Jea Lee
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Timothy, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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November 26, 2023

The work was fine , the customer service rep was poor Time was not respected during drop off and pickup was two hours late More

by Caylelittle
Recommend Dealer
No
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Nov 30, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Cayle, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

Timely service and repairs! Will use this service again. Thanks to Randy! My new service agent. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

Jason did s great job getting my truck scheduled in for warranty repairs. Thanks for the pickup and delivery. More

by ronbatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jason delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

He was very professional and helped with extra questions. Very quick and polite ,good job ! More

by irynanikolus
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 27, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 25, 2023

Professional, friendly, genuine interest in finding the problem. Excellent customer service! Thank you. They went the extra mile to solve the problem. More

by janetdial1417
Recommend Dealer
Yes
Employees Worked With
Randy Babtista and mechanic. Forgot his name.
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Nov 27, 2023 -

Elk Grove Ford responded

It's great to hear that we were able to help you out, Janet. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 25, 2023

Poor to no communication. Repeated ignoring of messages left. Over a year of trying to resolve issues with my new vehicle without success and is now out of warranty More

by TJMOON76
Recommend Dealer
No
Employees Worked With
Quicklane and service departments
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Nov 30, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Feb 01, 2024 -

TJMOON76 responded

This is exactly what my complaint is about. Poor to no communication. I responded to the GM via this site. No response. I responded with a direct email to the GM with no response. Owning my vehicle less than 3 years, I have numerous issues going on that because delays or work was "completed" but did not resolve the issues, I am told they are out of warranty and I will have to front thousands of dollars.

Helpful
November 23, 2023

Impossible to get through to Quick Lane on phone. Message not returned. Problem with truck in for service not addressed. More

by DANIELMORROW
Recommend Dealer
No
Employees Worked With
Nik
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Nov 27, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
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