Elk Grove Ford - Service Center

Slow to respond. Couldn't keep me updated on the status of repairs. Issues with parts Couldn't keep me updated on the status of repairs. Issues with parts More

Very expensive. Nick was very professional and helpful explaining what needed to be fixed. The mechanic found the problems and was able to fix them. Nick was very professional and helpful explaining what needed to be fixed. The mechanic found the problems and was able to fix them. More

Quick, efficient, friendly. Wasn't sure what door to go thru, went to wrong one but got help easily enough. Wasn't sure what door to go thru, went to wrong one but got help easily enough. More

Booked an appointment for the recall. Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I dropped off or the next day. Shouldn’t let my truck sitting there for 5 days. My truck is for business, I couldn’t do business for 5days. More

Good service On time Good comunicacion Great experience Good description of work to be done Good description of work to be done More

Auto repair shop is very professional and quality work and caring, and also amazing. End of truth.🤗 and caring, and also amazing. End of truth.🤗 More

The service was excellent even though it was raining and early morning. I was given a number to call to check on the progress of the work being done. very very pleased! early morning. I was given a number to call to check on the progress of the work being done. very very pleased! More

Hassle-free It was a hassle-free experience. Gianna addressed the concerns I had with my trucks warranty issue and made it easy to get the repair Gianna addressed the concerns I had with my trucks warranty issue and made it easy to get the repair More

No one to talk to on the phone. Mistakes made every appointment. After several trips to the dealership to resolve mistakes ordering recalled parts. I still had to pay for a $30 tire Mistakes made every appointment. After several trips to the dealership to resolve mistakes ordering recalled parts. I still had to pay for a $30 tire repair. Four appointments and still scheduled it incorrectly. Every appointment Ive had since purchasing my truck has been a fiasco scheduling and ordering. More

Friendly, knowledgeable, available. The service personnel at Ford are always friendly, knowledgeable, and available. They also provide timely follow up. The service personnel at Ford are always friendly, knowledgeable, and available. They also provide timely follow up. More