Elk Grove Ford - Service Center

Excellent The service is always excellent Every time I go get my vehicle serviced at the quick lane I always get excellent service. get my vehicle serviced at the quick lane I always get excellent service. More

Fast and friendly They did everything they said they were going to do in the timeframe given going to do in the timeframe given More

Efficient as always Saul was very professional Even tho, I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago More

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time 30 only after reminding them of appointment time More

Transmission needed to be rebuilt after 24k miles. Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we go Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we got it done. I'm sure Jae was really busy and forgot to follow up with me. More

Best customer service experience I have ever received at this dealership. Quick responses, informative and professional. this dealership. Quick responses, informative and professional. More

Walk in-113k miles. Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service d Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service department and the service was horrible, rude, didn't even try and understand the issue. Made an appt to bring back on December 13. More

Positive, i rarely take my vehicle in to the dealership but went to address recalls, was easy and quick, and service took as long as was expected but went to address recalls, was easy and quick, and service took as long as was expected More

I have appointment at 7:15am, arrived at 7:10. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. More

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. had poor follow up. Work was done well as always. Elk Grove work is very good. More