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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,091 Reviews

1,091 Reviews of Elk Grove Ford - Service Center

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October 02, 2024

Muy buen personal y muy amables todos una persana as me vrindo una botella de agua More

by luciovazqueznunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2024

Worst customer service I've experienced. Supposed to keep vehicle one day, was four days, wasn't informed what the delay was, when picked up parts were sitting on the dash. More

by swiftsbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Elk Grove Ford responded

Brad, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2024

Everything completed as requested. Was completed on time and check-in and pick-up was easy. More

by gregfishesapex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Elk Grove Ford responded

Greg, Thank you for sharing your thoughts on working with Cale and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2024

Great service provided by Service Manager. He understood issue and recommended repairs. Service was performed in a timely manner. Very professional and personable experience. More

by Elk Grove Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Farris
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Oct 03, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 01, 2024

Service adviser,Michael was polite and perfessional, work got done in time and my car was taken car of,I'm very pickie and they did a great job More

by manuelredfearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Oct 02, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear Michael was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 01, 2024

Lack of communication with client and amongst themselves. Only one phone message returned. Texting was preferred by service associate which did not allow my questions. I am the wrong generation for texti More

by brooksfam6eg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service
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Oct 05, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 01, 2024

Was greeted and helped immediately when i pulled into the service lane for recall repairs. Service manager was helpful too. More

by HDANG1980
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 30, 2024

Jason and his service team are amazing! They always take care of me and my vehicles More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Sep 30, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Taylor, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 30, 2024

Hands down the best diesel service department in the valley. Tony is always helpful and gets you in and out asap More

by marden7573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 30, 2024

Oil change appointment time was prompt courteous and accomplished in a timely manner. This was my first time at this dealership and I intend to return when needed. Thanks More

by Codystockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 30, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Cody, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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