Elk Grove Ford - Service Center

Excellent customer service I truly appreciate the fast and accurate job that was done on my van and accurate job that was done on my van More

They broke the plastic bumper With out let me know They take longer to fix my truck take longer to fix my truck More

I've never had a problem getting an appointment over the phone, but your on-line appointment process really sucks. Service this time was very quick. I was in and out in no time. Everyone I came in contact w phone, but your on-line appointment process really sucks. Service this time was very quick. I was in and out in no time. Everyone I came in contact with was very professional. More

Connie scheduled my appointment then Mike was my service advisor. Both were professional, courteous & easy to communicate with. The issue with my car was resolved quickly & was ready earlier than expected. advisor. Both were professional, courteous & easy to communicate with. The issue with my car was resolved quickly & was ready earlier than expected. More

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

If I could give a minus I would. Took our truck in for a 35,000 mile service that was supposed to include checking the brakes rotating the tires. They said they could not rotate the Took our truck in for a 35,000 mile service that was supposed to include checking the brakes rotating the tires. They said they could not rotate the tires because they were over torqued and the air wrench wouldn’t work. Funny we took it to Les Schwab the next day and they had no problem loosening the bolts on the tires sounds to me like a lazy mechanic, but did they give us credit for it? Oh xxxx no $715 later on oil change and a fuel filter change, I will never ever ever go back to elk Grove Ford and I don’t recommend anyone else does either More

If I could give zero stars I would. The customer service has gone out the door.. you may have to bring your car in three or four times just to get it fixed when you have Indicator light The customer service has gone out the door.. you may have to bring your car in three or four times just to get it fixed when you have Indicator lights on… Even though they have the codes. They tell you they Can’t guarantee the problem will be fixed and blame it on the manufacturer. They are so concerned with separating themselves from the manufacturer, whose name they prominently display on their building. I don’t know what’s going on between them and Ford and I don’t care, but I am over it and my car is still not fixed. More

Barely went over my service with me. Didn't tell what my front brakes were, wasn't on report. Had to get the tech. He said the were good. But the report listed a small oil leak. When I a Didn't tell what my front brakes were, wasn't on report. Had to get the tech. He said the were good. But the report listed a small oil leak. When I asked about it, he wasn't too interested in answering/helping. More

Misleading business practices. Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic fee if the TCM is not defective. Ford is saying the TCM IS defective, and stated all the symptoms which my car has! Even if my TCM wasn't causing problems at this time, dealer should replace it because it has a manufacturer defect anyway! It takes a few minutes to hookup a computer to the car and read the codes... it's pathetic to charge $200 for that on something the manufacturer caused not me! More

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. Went super smooth and no issue. More