Elk Grove Ford - Service Center

Love Elk Grove Ford. They have excellent customer service. Their Service station provides great, reliable work They have excellent customer service. Their Service station provides great, reliable work More

Always goes above and beyond to make customers happy! We appreciate all they do to keep us coming back We appreciate all they do to keep us coming back More

Gave me a good time estimate and cost estimate when I got there, and a good debrief after work was completed. there, and a good debrief after work was completed. More

The service department is great. Mike always takes great care of all my Ford Vehicles Mike always takes great care of all my Ford Vehicles More

The service manager is hard to get a hold of. . o paid out of pocket over 1000.00 and they were going to submit the claim. Tried to call and no one will call me back. Warranty would pay for it but . o paid out of pocket over 1000.00 and they were going to submit the claim. Tried to call and no one will call me back. Warranty would pay for it but I am out the money for lack of follow through and communication More

I've been going here for service for about 25 years. They are fast and reliable. Especially impressive is how clean the shop is. They keep my 1998 Expedition running and it has about 300,000 miles on They are fast and reliable. Especially impressive is how clean the shop is. They keep my 1998 Expedition running and it has about 300,000 miles on it. More

I visited several other Ford dealerships in the area before coming to Elk Grove Ford. The staff is extremely professional, knowledgeable, and friendly. There was no pressure, and instead I was encourage before coming to Elk Grove Ford. The staff is extremely professional, knowledgeable, and friendly. There was no pressure, and instead I was encouraged to do a special order so I could get the exact vehicle I wanted. After placing the order I wanted to make a slight change and Rachel was able to make the change happen. I highly recommend Elk Grove Ford! More

Service advisor not available or getting back promptly. Not communicating effectively with what was done with my vehicle. Not communicating effectively with what was done with my vehicle. More

My service advisor (Lizzie) kept me abreast of what was going on with my car, handled all of the extended warranty business for me, and just made things very simple. I’ve gotten a lot of work done here an going on with my car, handled all of the extended warranty business for me, and just made things very simple. I’ve gotten a lot of work done here and recommend Elk Grove Ford to all Ford owners. More

I love the fact that you don't have to have an appointment with Elk Grove Ford's Quick lane. It's very convenient and they get you in and out pretty quickly. appointment with Elk Grove Ford's Quick lane. It's very convenient and they get you in and out pretty quickly. More