Elk Grove Ford - Service Center

Is everything was done correctly, the service depth was very knowledgeable, they were quick in getting me out. very knowledgeable, they were quick in getting me out. More

Very unhappy that I arrived to pick up the car after they stated it was done, just to start it up and see the check engine light still on. I had not even pulled out of the lot, so returned to the service dep stated it was done, just to start it up and see the check engine light still on. I had not even pulled out of the lot, so returned to the service department, where they asked what the problem was. I told them that the check engine light was still on and the service adviser asked "were we supposed to have fixed that?" Welk, yes, that was the sole reason the car was dropped off in the first place... More

So I made an appointment using the online appointment option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. The web site touted the comfortable waiting room. Showed up exactly at 11:00 for the appointment. Service rep said since the mechanics all went to lunch at 1:00 my truck likely wouldn’t be done till three or four o’clock. I could go home and come back later in the day rather then wait. I pointed out that didn’t seem reasonable as I live 30 minutes away. After a few uncomfortable moments he said he would go see if a mechanic could start the work right away and get it done before lunch break. In the end it was done in time and I was on my home by 1:00. Oh and the comfortable waiting room was a row of uncomfortable chairs in a hallway. So the service rep did a great job in the end but what is the point of using the appointment system if it lets you make an appointment that basically is not viable? More

Good experience overall. The service rep was fast and efficient. His time estimate was spot-on. The service rep was fast and efficient. His time estimate was spot-on. More

It was an excellent experience, thanks to the service of giana. It was an excellent experience, the customer service was on point, thanks to giana for helping me. giana. It was an excellent experience, the customer service was on point, thanks to giana for helping me. More

Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. They have a convenient shuttle for a ride home. More

Poor Was solicited to come in sell my car with an offer of anything it takes. They kept working deals that were not to our benefit or listening to what we wanted. of anything it takes. They kept working deals that were not to our benefit or listening to what we wanted. More

Quick and friendly service Pricing is good; incentives bring repeat business Staff is knowledgeable I've gone there for years bring repeat business Staff is knowledgeable I've gone there for years More

Quick and easy. In and out quickly and friendly service What more can I say... In and out quickly and friendly service What more can I say... More

Very professional. Informative. Went above and beyond. Made the visit easy and looking forward to the next visit Informative. Went above and beyond. Made the visit easy and looking forward to the next visit More