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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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November 23, 2024

I naught a mini cooper and did not get a key for the roof top rack and was told to buy myself. More

by GOTZNUTZ
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2024

Tony Farris is a great asset to elk grove ford best experience ive had with a dealership service department !!!! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Elk Grove Ford responded

Thank you, Bill, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Tony was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2024

Friendly customer service. We got our vehicle back on time. Glad they offer shuttle service home in the area. More

by Rocky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capos
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Nov 25, 2024 -

Elk Grove Ford responded

Thank you, Rocky, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2024

They are the absolute best ! Everyone treats us like family here . We have bought all our company and personal vehicles at Elk Grove ford More

by BREANE Drain Time Plumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Tony ,
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Nov 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel, Tony, and our team met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

A great experience with the service, people skill, respect and positive attitude. The entire staff was courteous, More

by RIVERSDAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Work described for and paid for was not completed. Tech was instructed and said work was preformed which was not done More

by EBALCAo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Has the best fleet service manger I've delta with in a long time tell all my co worker's More

by wolfepaq96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in fleet service
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Nov 20, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

Outstanding service throughout the dealership and we were taking care of like family. We love Elk Grove Ford More

by TXDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel wood
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

I contacted Sarah Golobic in Service regarding a leak in my 2000 Mustang that may be covered under warranty from a previous repair. She agreed to diagnose it without paying a fee. Lizzy Maddock in Service More

by GSIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Sarah and Lizzy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

I think that the dealer did everything that they can but my repair has not been completed apparently due to a software issue that Ford needs to fix. I expected the issue to be resolved by now as it has bee More

by WRUTGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of name
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Nov 18, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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