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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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November 29, 2024

I would like to thank Jason the manager & Michael for going above and beyond on my b day to make sure my car was taken care of so I could drive 4 hours away to celebrate Thanksgiving with my family. Grea More

by NANAELVIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason & Michael
Dec 01, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2024

Jason & Michael are amazing. They were Great taking care of my sick Ford Focus on my birthday. Fixed and back on the road just in time to drive to Susanville to be with family! More

by NANAELVIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason manager & Michael
Dec 01, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2024

Excellent service in a timely manor! I Will definitely return here for my next service. More

by BCOLAR31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 28, 2024

Knowledgeable service reps who don't talk down to me, car is returned when promised, repairs explained. More

by bhaggard22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael C
Dec 01, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 28, 2024

Nobody notified me that they couldn’t do inspection for recall . I could have been working, instead I was able to have it looked at for transmission leak then told it would be $2500.00 plus the diagnostic$ More

by sicvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 27, 2024

Each time I go, staff is friendly and attentive. . Thank you see you next time. More

by MARIANO8360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 27, 2024

Nice People,good services thanks you guys did a great job see you next time thanks. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro melendez
Dec 01, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Alex, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2024

Excellent customer service respectful quick he listened very, very pleased with Elk Grove Ford. Overall, I live in Lodi maybe five minutes from Stockton Ford and they need to come and see how you guys get More

by Reinelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichal
Nov 27, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2024

No appointment. But reception and triage staff, explained that they had the time to reprogram my replacement keyfob. I was there for three hours and got my services More

by byoutful1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda in service
Nov 27, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Nov 27, 2024 -

byoutful1 responded

You're welcome.

November 24, 2024

So easy! No wait at Quick Lane when I brought my car. Courteous efficient economical option to give me total peace of mind. THANKS ELK GROVE FORD Service Dep More

by Happy in my Edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood
Nov 25, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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