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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
695 Reviews

695 Reviews of Elk Grove Ford - Service Center

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April 25, 2024

The dealership employees were professional, respectful and timely in fulfilling a detailed report to inform me of what was needed. Thank you. More

by AFUNCHESS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick was respectful and informative.
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Apr 26, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

In and out in great time, staff are always polite and explained what needs to be done next visit More

by GMEVANS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

took forever to get an update, and the car sat at the dealership for a month More

by vincentkwan1251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Apr 29, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience, Vincent, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

Great took care of us like we where friend for life I’ll be back More

by MARJFRBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

Initially, starting out with the Parts Department, first thing in the morning the staff was far from pleasant. Maybe they were not morning people. However, once we got to Quick Lane, the staff was exception More

by ladydilwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna in Quick Lane
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Apr 24, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

Brought in for maintenance- 45k miles 3yrs old truck- 4 weeks later batteries are dead and air filter is clogged??? Seems unlikely. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fleet service
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Apr 29, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

My favorite dealership. All the employees are nice. Saul did a great job informing me about the service More

by Jesse62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul very good
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Apr 26, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Jesse! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

Service staff are responsive and deliver timely service. Even when evaluating my car for a problem the communication is outstanding. More

by NICKLDED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel and Clint
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Apr 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 23, 2024

Saul was very helpful and attentively listened to my needs. The process of checking in & checking the vehicle out was very smooth & stress free. More

by noel6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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Apr 23, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Noel! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 22, 2024

Very nice and friendly team. We answered all the questions of interest and suggested the best. I wish Ford and her team only the best. More

by kachestvo.kz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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