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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
695 Reviews

695 Reviews of Elk Grove Ford - Service Center

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May 07, 2024

Service department is the best. Easy to get into and did exactly the work necessary. Highly recommend. More

by MLWSPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 06, 2024

Quick and respectful. Very polite on the phone. Shuttle driver was very friendly. Will go back for future work to be done. More

by ejmoblieblasting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 06, 2024

The team was very accommodating and completed my service quite quickly. They were very attentive and the facility was welcoming. More

by Kie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 06, 2024

Very fast and efficient service , friendly customer service. Would definitely use them again . Clean waiting area More

by frederica529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Elk Grove Ford responded

Frederica, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 06, 2024

The girl I dealt with was on top of everything. It took less than the time she said it would take. More

by MELMCELWEE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Cale and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 05, 2024

The wait time was only about 30 minutes. I was very satisfied with the service More

by godwint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 05, 2024

No hassle oil change appointment. Very quick service.. Convenient and .reliable. comfortable chairs in the waiting area. More

by Anni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 04, 2024

This was my first visit. It was simple and easy! Great work! I felt taken care of! More

by gfelipe443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianna Stellato
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May 05, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 03, 2024

Always fast and courteous quick service! Runs smooth. Can't remember his name though. Sorry. Thanks! More

by gncp2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
idk
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May 05, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 02, 2024

I appreciate that my car was in and out in minutes, and I was informed. More

by GRNTRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cale met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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