Elk Grove Ford - Service Center

I meet first time service advisor Ali he is very good guy and very helpful and very helpful More

More customer service friendly nobody new about my part's for vehicle for oil change when I set ot up with appointment 🙄 for vehicle for oil change when I set ot up with appointment 🙄 More

Customer support front desk and support staff were great but the specialist assigned to me marred the whole experience. First off, it took 3 months from my first visit to get my car in. Starting in Septembe but the specialist assigned to me marred the whole experience. First off, it took 3 months from my first visit to get my car in. Starting in September, I brought my vehicle in for an inspection to ensure my issue was under warranty. Everything initially went well, I met my assigned specialist and I was told I’d be called in a week to bring the car in for repair. Two weeks later, I still heard nothing and had to follow up. Support team confirmed that my part was on back order but I was never notified by the specialist. 3 months later in December, I call again after waiting for so long and was told by support staff that my part came in a week ago but has not been inspected yet to make sure it doesn’t have the same issue my original part has. I was told I’d be called by the next day. I wasn’t called by my specialist for another 3 days. Finally, I bring the car in and was told it’d be ready over night, and given a rental as a courtesy vehicle. I didn’t hold my breath on this promise and was called 3 days later to come pick up. Specialist was terrible but the rest of the staff was great. The repair seems decent but I can see the same issue reappearing on my car now a week later. I am not confident this repair will last, but this is an issue with Ford’s manufacturing rather than the dealership. I think (at this point I’ve lost confidence in both). More

The person that helped me needs more training. She had no information on my vehicle or my service plan. It was also the tech did not look up the information on the vehicle. So all need more traini She had no information on my vehicle or my service plan. It was also the tech did not look up the information on the vehicle. So all need more training or information. More

Fast and convenient. People easy work with. I go there every 4 months for old change. People easy work with. I go there every 4 months for old change. More

Made an appointment for service and was in and out in about 2 hours.Every one was professional and friendly. about 2 hours.Every one was professional and friendly. More

Exceptional customer service in the service department. Service team went above and beyond to address my concerns. Service team went above and beyond to address my concerns. More

You do not answer your phones or return voicemail messages. Very unimpressed with your dealership. messages. Very unimpressed with your dealership. More

Quick, efficient and professional Waiting area clean and comfortable. Restrooms were clean and well stocked. and comfortable. Restrooms were clean and well stocked. More

Friendly and top notch service. Can’t get better than that. Great prices as well. Can’t get better than that. Great prices as well. More