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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
695 Reviews

695 Reviews of Elk Grove Ford - Service Center

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May 12, 2024

I've had a great experiences with Elk Grove Ford for many years. Great work!!! More

by MIKOLAMA2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Elk Grove Ford responded

Miko, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 11, 2024

Come there last 15 year and all the time is Customerservice mechanic. Everybody is good i. More

by AUJLA916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Cale and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 11, 2024

I have had several appointments and find Nick Mortensen to be excellent in responding to my cars needs. Wait time could be improved especially for working people if it's their work car down time greater th More

by vickylemmons1453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N8ck mortensen
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May 12, 2024 -

Elk Grove Ford responded

Vicky, Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2024

The service is what is expected, I was in and out in 1 hour. So Good price,, good service, good business. More

by Tim moffatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Elk Grove Ford responded

Tim, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2024

Friendly, they to listen to your questions and concerns. Give you informed answers and information. They are not pushy. More

by Kalas,M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood 5 star.
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May 11, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2024

Great customer service, above and beyond for their customers! Quick, easy and accommodating! The courtesy car is a plus! Great friendly people!! More

by RANDYBARANEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood and Tony
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May 11, 2024 -

Elk Grove Ford responded

Randy, We are very happy to hear Rachel and Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 09, 2024

They’ve chosen really good employees, especially their service advisor Elizabeth, she is very communicative and goes above and beyond. More

by SMEDDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Luna, Elizabeth Meddock, Rachel Wood
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May 10, 2024 -

Elk Grove Ford responded

We are very happy to hear Cale, Elizabeth, and our team provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 09, 2024

They were kind and courteous. On time, and explained everything in full detail. Excellent customer service. More

by Consulaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist at the front desk and the young lady who actually serviced me. I'm not sure who Cale Wood is.
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May 10, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 08, 2024

Nick was my service manager. Kept me informed. Still not sure what the issue. Hopefully it doesn’t happen again. More

by Gsack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not go to sales department
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May 08, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Nick here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 07, 2024

Clerks are always courteous and friendly. They greet me with a smile and let me know how long the wait might be. I’ve never had to wait long More

by haamidkhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Elk Grove Ford responded

Haamid, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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