Elk Grove Ford - Service Center
Elk Grove, CA
695 Reviews of Elk Grove Ford - Service Center
Service advisor in Quick Lane (Nikhil) was told twice to check on what I needed to do to get the latest Sync update. He didn't. He was told twice to check on if I needed to replace the tire mobility kit or check on what I needed to do to get the latest Sync update. He didn't. He was told twice to check on if I needed to replace the tire mobility kit or not. He didn't. He provided absolutely no level of customer service. What a waste of a good job. Thank God when I went to pick up my car Gianna (sp) was there and got both things done for me. She provided actual customer service and was very pleasant to work with. It's hard to understand how 2 people working in the same place can perform their jobs so differently. I think Nikhil needs to go back to training and learn his job. I am pretty much disgusted with the lack of customer service provided these days. More
Alway treated with respect abd professionalism. Work is handled quickly and thoroughly. I would choose this dealership again and again. I regularly refer this dealership to others. Work is handled quickly and thoroughly. I would choose this dealership again and again. I regularly refer this dealership to others. More