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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
695 Reviews

695 Reviews of Elk Grove Ford - Service Center

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May 23, 2024

Appointments are sometimes weeks out for service or even an oil change and tire rotation. They need more technicians More

by THocevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2024

I absolutely love, love Elk Grove Ford! They were so amazing and helpful. Very understanding and patient with me. Especially with my financial situation. Thank you, Nick and Jason! It meant More

by Jyauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick & Jason (Elk Grove Ford Manager)
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May 19, 2024 -

Elk Grove Ford responded

Thank you, Jyauna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2024

The service given to me was great and the pricing is fare for a dealership. I did meet some really nice people but then a couple had a less than desirable attitude. Almost like they had better things to do. More

by OFFICER99999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2024

Technician was on time, explains what he was doing, clean, took care with my car. More

by bdsimonsma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warranty work
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May 19, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2024

Took care of the problem with the oil change and let know of a future issue also More

by JMBROWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 17, 2024

I love the mobile service. The dealer is 20 miles from my house it was nice not to have to make the trip and sit at the dealer. The tech was great. The system recall only took More

by GUSMOM4082
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazz
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May 19, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 17, 2024

No hassle did the job fixed my truck accepted the warranty did a good job More

by jamesdavis0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Elk Grove Ford responded

Thanks, James, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 17, 2024

Came to my house and 20 mins latter the recall was fixed didn’t have to go into the facility More

by Mezid49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 16, 2024

Cale took care of business and kept me informed on status of 10k service and 3 outstanding recalls. More

by Bobcourtnier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department, Bob! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 16, 2024

Great service. My car was ready when they told me it would be ready. Will be back! More

by 5LEDESMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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May 19, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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