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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
695 Reviews

695 Reviews of Elk Grove Ford - Service Center

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May 27, 2024

Nicholas is amazing! !!! He offered service when. I one else would! Ten stars for this amazing manager assistant. Thank you for saving my sanity and making service possibl More

by sheilatodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Mortensen
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May 29, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 27, 2024

Elisabete in the service was very kind and helpful. She was very knowledgeable and very willing to help me. More

by tiffanychapin70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisabete
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May 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 25, 2024

Excellent service. Excellent communication. Friendly. Helpful. Knowledgeable. Best dealership I have ever been to. Tony in Fleet Diesel is excellent. More

by jalrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ferris
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May 29, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you for choosing Elk Grove Ford; we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 24, 2024

Timely professional . Smog completed no issues identified. Paperwork for smog submitted . Can now renew registration More

by CAKEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 24, 2024

I am so pleased with the service I received fr Elizabeth and the technician. I had my car back in a day not months and it rides smoother and better than it has in years. More

by WARJ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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May 29, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 24, 2024

Had the service done on my f250 and ask them to check the battery they told me it was good. I had to replace it a week later not very service. More

by DAVCARBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Had my oil changed new back breaks and had a recall on my Ford edge!they took care of everything for us!thank you for your service 🙂 More

by kes961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Workers were helpful and nice, prices significantly increased since we were in previously. Will most likely go elsewhere from here on out. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you, Ryan, for taking the time to share your thoughts on working with our team. We do hope that you will visit us again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Excellent customer service. Great improvement compared to previous service. Love the delivery service added. This was so convenient and easier to bring my vehicle in for Service More

by Waterhook3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Linda in Service took care of everything. Rental car was ready for me and transportation to and from. Great communication on the progress of my truck. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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May 29, 2024 -

Elk Grove Ford responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Linda met your expectations. Thank you again for choosing Elk Grove Ford; we look forward to having you as one of our valued customers for many more years! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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