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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,099 Reviews

1,099 Reviews of Elk Grove Ford - Service Center

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January 10, 2025

Terrible to nonexistent communication this includes the service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classif More

by 12GAUGESIMPSON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay and Rachael
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Jan 13, 2025 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jan 24, 2025 -

12GAUGESIMPSON responded

Cale, I find it interesting that you responded “Publicly” with an apparent interest in my service experience. However, when I responded to your email privately and included my cell number you have yet to call (it’s been 4 days). Perhaps a “Public Response” will encourage you. If you’re still interested in getting to the “bottom of it” Cheers, Dave

January 10, 2025

My first Ford so far so good, it's a great truck I really love it More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John luna
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Jan 10, 2025 -

Elk Grove Ford responded

Chuck, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

The crew there always treats you with courtesy. Our warranty expired but will continue to use their service they are very reliable we are seniors and they always bring us home so we don't have to w More

by amhernandez046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names both that were there very helpful
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Staff were friendly and were concerned to fix the problem with my vehicle. The pick up and drop off service they offer was great! More

by boboates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Great transaction with Mike in service department he went above and beyond to make it happen More

by robertgavia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike C
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Jan 10, 2025 -

Elk Grove Ford responded

Robert, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

They went out of their way to accommodate me and the service was great thank you More

by GARY.SCHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much, Gary, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Service advisor kept me update at each step to help me understand what work would be needed More

by cherieadame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 08, 2025

Mike was a pleasure to work with. He explained the diagnosis and the procedure. He facilitated a rental reservation for the time my car would be in the shop More

by KATHY.A.ANTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-service advisor
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Jan 08, 2025 -

Elk Grove Ford responded

Kathy, We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

Service Rep Michael Papas was excellent in communicating with us all the problems with my wife's C-Max. More

by rspayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas
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Jan 06, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

The dealership was great and they were able to get me in within the next day appointment took care of my service on my brakes with no problems. More

by JUSTINMADDEN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Elk Grove Ford responded

Thank you, Justin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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