Elk Grove Ford - Service Center

Jason did an excellent job explaining all the features on the ford F150 lightning. The whole atmosphere buying the truck was very relaxing. the ford F150 lightning. The whole atmosphere buying the truck was very relaxing. More

Very helpful. Communication is great. Customer service is on point. I will continue have my car serviced here as well as purchase my next one. Communication is great. Customer service is on point. I will continue have my car serviced here as well as purchase my next one. More

The technician was prompt, knowledgeable, and very courteous. The mobile service is a great way to get this dine! courteous. The mobile service is a great way to get this dine! More

Maybe it was just an off day because I haven’t had this experience in the past. But it should not take 7 hours to do an oil change tire rotation, and a few other small routine things. I was told it would o experience in the past. But it should not take 7 hours to do an oil change tire rotation, and a few other small routine things. I was told it would only take 3 hours. Also, I don’t even think they looked at the air filter in my car when I specifically told them I lived in the country and it most likely needed to be changed. It was caked full of debris. The first time I came here for service I had a pretty good experience, this time not so much. More

Very pleasant staff, the customer service was off the scale! I will definitely be back. scale! I will definitely be back. More

Was told when we bought the car we would get free lifetime oil changes. Wasn’t told it was only 2 times a year. Would’ve been nice to know upfront. The girl who helped me was very sweet so it wasn’t lifetime oil changes. Wasn’t told it was only 2 times a year. Would’ve been nice to know upfront. The girl who helped me was very sweet so it wasn’t her fault. More

I loved that the tech came to me. This made it very easy for me. This made it very easy for me. More

I would not recommend to pay for an inspection there. I payed $205 to have my vehicle inspected, the mechanics did not even find what I originally took it in for. They found other issues and seemed upset I payed $205 to have my vehicle inspected, the mechanics did not even find what I originally took it in for. They found other issues and seemed upset I didn’t want the work done there at their prices. The day before I was told if the can’t diagnose my problem it’s free of charge. Well that wasn’t the case. I felt it was a money grab. I still have the same issue. More

Nikhil Prada provided the worse customer service experience in twelve visits My First bad experience experience in twelve visits My First bad experience More

The service department is very friendly and checked in with status updates of my vehicle. Mike was so helpful and knowledgeable every step of the way! with status updates of my vehicle. Mike was so helpful and knowledgeable every step of the way! More