Elk Grove Ford - Service Center

Follow through is not great. Trying to schedule recall work, no loaner or rental was available, so needed to bring car back. However still no contact confirming my next service a Trying to schedule recall work, no loaner or rental was available, so needed to bring car back. However still no contact confirming my next service appointment would be any different with ability to leave the car. Communication is lacking, seemingly since service contact people changed a lot More

Service always great! It was an 1 hr half wait, glad I got there early for my appointment and by the time I was done with what I was doing across the street from the deale It was an 1 hr half wait, glad I got there early for my appointment and by the time I was done with what I was doing across the street from the dealership; they were done with my vehicle. Love it! More

Michael the service manager was outstanding. Great customer service. We truly appreciate him and all of his efforts and hard work on our behalf. Please let Michael a huge thank you for myself Great customer service. We truly appreciate him and all of his efforts and hard work on our behalf. Please let Michael a huge thank you for myself and my wife. More

My experience with Elk Grove Ford customer service was phenomenal. Our engagement with their team was exactly what we needed. We will definitely be purchasing more vehicles from Elk Grove Ford phenomenal. Our engagement with their team was exactly what we needed. We will definitely be purchasing more vehicles from Elk Grove Ford More

The Elk Grove Ford dealership has always met my automobile needs. The employees are kind and courteous. automobile needs. The employees are kind and courteous. More

Dealer wrote in work order that they check tire pressure on all tires on my motorhome. Completely lie, after I got my motorhome I checked tire pressure on all six tires on avarage they were 13 PSI under, t on all tires on my motorhome. Completely lie, after I got my motorhome I checked tire pressure on all six tires on avarage they were 13 PSI under, they lied about checking tire pressure, it's state law. More

Went in for the works oil change that was supposed to include tire rotation. They did not do it and passed it off. I know the bakes need work and they said they are great. So in short paid 100 and got include tire rotation. They did not do it and passed it off. I know the bakes need work and they said they are great. So in short paid 100 and got 75 worth of work. I watched my car the whole time it was in the bay. More

Elk Grove Ford did a great job on the warranty work on my 2023 F-150. However they were not able to help me remove the gps device plugged into the OBD2 port. They were able to tell me it was powered from s 2023 F-150. However they were not able to help me remove the gps device plugged into the OBD2 port. They were able to tell me it was powered from somewhere in the wiring harness but couldn’t remove it because they couldn’t guarantee that its removal wouldn’t have a negative affect on the truck. They said I would have to contact the original dealership who sold the truck, in Montana. I bought the truck used, with 4000 miles on it in Oregon from another Lithia dealership. They seemed very uninterested in helping me with the gps device issue More

I love how friendly everyone is. They also get the job done when they say it will be done..love it. Highly recommend. They also get the job done when they say it will be done..love it. Highly recommend. More

Bad bad service. They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some electrical issues regarding the towing system. Took them forever to fix it. Then I get the truck back after they fixed the towing issue and the towing issue was still there. I contacted my service representative to tell them that they didn’t correct the issue and he said I would have to pay a diagnostic fee to diagnose the same issue that I already had diagnosed and corrected wrong. In addition my truck had some other electrical issues but they said my truck needed some recall update that should fix those. I asked the service representative if the issues had been corrected by that update they had to do and he said that everything had been corrected. Get the truck back and literally every electrical issue is still there. In addition when I brought the truck in the towing issue caused other issues in my truck but suddenly there is something wrong with my transmission so I had to randomly pay a fee to diagnosis for the transmission issue despite the fact I never asked them to diagnose that. I literally paid for nothing I feel like. Everything is the same from when I brought my truck in originally. Such a waste of money and time. I am going to go to a different ford location next time. I had heard some bad things about this location and now I can definitely confirm them. My boyfriend also took his truck there a couple of months before and wasn’t super impressed either. More