Elk Grove Ford - Service Center

Had appointment for oil change and rotate tires. Watched them change oil but never rotated tires. I questioned service manger (Ali Abdulsattar) about the service. He challenged my observation and to Watched them change oil but never rotated tires. I questioned service manger (Ali Abdulsattar) about the service. He challenged my observation and told me they completed the service. This is the second time they didn’t complete the service I paid for. Never will purchase or go to Elk Grove Ford again. Horrible business. More

I was provided great customer service! The team members were as honest, friendly, and knowledgeable. The team members were as honest, friendly, and knowledgeable. More

This dealership always provide an exceptional service for all my auto repairs, my service advisor Ziyad khan was very thorough with the whole process. Thank you all my auto repairs, my service advisor Ziyad khan was very thorough with the whole process. Thank you More

Explained rear wiper was torn. Was told it was replaced with new. I believed this but when I got home I checked and the same torn wiper blade was there. Shame on me for not checkin Was told it was replaced with new. I believed this but when I got home I checked and the same torn wiper blade was there. Shame on me for not checking at the dealership but I thought I could trust Elk Grove Ford but I was wrong. More

Friendly and efficient customer service would recommend coming here for future service. They were able to accommodate me the same day . coming here for future service. They were able to accommodate me the same day . More

The worst service department EVER! They had my truck at least 20 days, told me it was ready at least 6 times and there was more wrong with than what I took it in for. They replaced par They had my truck at least 20 days, told me it was ready at least 6 times and there was more wrong with than what I took it in for. They replaced parts that didn’t need replacing and they do not return calls or answer the phone. More

Hi everything going to good run and the brakes much better now. Thank you the service my truck. better now. Thank you the service my truck. More

One of the most smoothest transactions I’ve ever had buying a car. Salesman knew everything I wanted and worked quickly and finance was quick and easy. buying a car. Salesman knew everything I wanted and worked quickly and finance was quick and easy. More

Tony in fleet service is the best. We're so grateful to have him and the mechanics take care of our trucks! We're so grateful to have him and the mechanics take care of our trucks! More

They were thorough but I felt they took a bit too long. Hopefully the repair comes out right. Hopefully the repair comes out right. More