Elk Grove Ford - Service Center

Customer service was good and was done fairly quick easy drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty …. drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty …. More

They couldn’t fix my SUV but they didn’t charge me for the part that they did install, apparently the trouble shooting that they did was having them put more and more parts in my SUV and they are not chea the part that they did install, apparently the trouble shooting that they did was having them put more and more parts in my SUV and they are not cheap, so I just had the stop, and I’ll just have to go elsewhere. More

Staff were all friendly. Lizzy communicated with me throughout the process. Mechanics were quickly able to assess the issue with my Mustang Lizzy communicated with me throughout the process. Mechanics were quickly able to assess the issue with my Mustang More

Service in the fleet service area for individual owners has always been poor in my experience. With an online appointment for camera replacement I was still sent to fleet service and then told “we don’t do has always been poor in my experience. With an online appointment for camera replacement I was still sent to fleet service and then told “we don’t do online appointments”. Luckily with my comment on my way out the door about the poor service, they brought in a senior service manager who took care of my truck promptly outside of the fleet service department. I suggest someone read the notes on the appointment and set expectations with the customer appropriately. Ratings are for outside the fleet service department. More

The workers are great. Front desk was able to squeeze me in right away on a Saturday. Coming from Stockton I would have to wait and have no place to go. Thank you so much Front desk was able to squeeze me in right away on a Saturday. Coming from Stockton I would have to wait and have no place to go. Thank you so much More

Nice customer service, Maybe can upgrade the waiting area, good price and reasonable time to complete work area, good price and reasonable time to complete work More

Desk staff was great ( Lizzy). Not too happy with the repairs/ recalls and new issues that appear after every time that I take my car for a recall.... mysteriously, every time I h Not too happy with the repairs/ recalls and new issues that appear after every time that I take my car for a recall.... mysteriously, every time I have to bring it back for same or related or new issues and having to over pay $$$ for a simple burnt fuse after replacing a recall purge valve ...... More

I will say that I was greatly appreciative of Mike for letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and res letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and reschedule me. I was fully expecting just to have the Service Manager (whoever it would have been) to tell me that they would investigate my concern, and then reschedule me. So, this was great to hear from Mike that as long as the part was in-stock, then he would get it fixed. Also, I have say that I was thankful for Mike offering to get me a ride home instead of waiting several hours at the dealership. Which, leads me to Irene, who was the nicest person to drive me back. Irene was such a friendly person to talk to while on the drive home. This experience has been one of the best I've had all these years of doing business with Elk Grove Ford. Keep up the great work! More

Great service department, really pleased with Mike my service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer. service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer. More

Quick, informative and kept me up to date with what they planned to do to my vehicle and when they expect to be finished. planned to do to my vehicle and when they expect to be finished. More