Elk Grove Ford - Service Center

I got there 30 minutes to have my oil changed on Saturday And to my dismay, there were many cars and trucks already in line. By the time service writers got to me, I had been waiting over one hour. I was t And to my dismay, there were many cars and trucks already in line. By the time service writers got to me, I had been waiting over one hour. I was told my truck would be complete in about 3 hours I asked the service writer to please get me out between 930 and 10 as I had other obligations that morning I received a phone call about 930 indicating my truck was complete. I was very impressed with the speed in which they got it done, knowing how many other vehicles were already ahead of me. Good job team Ford! More

The experience was quite seamless. It made me lean toward trusting them with giving me the best benefit and value when the time comes to have my ford serviced again It made me lean toward trusting them with giving me the best benefit and value when the time comes to have my ford serviced again More

In time speedy job thanks Elk Grove ford for coming out it was very convenient it was very convenient More

Great customer service, friendly, and rapid. I'm and out within an hour. Thanks again. I'm and out within an hour. Thanks again. More

Zero communication throughout day. Had to call to find out when car would be done and then trying to get someone to answer phone took 4 tries! Seriously…take a lesson from the Honda d Had to call to find out when car would be done and then trying to get someone to answer phone took 4 tries! Seriously…take a lesson from the Honda dealership down the block. Elk Grove ford is not great service. I use them only because they are conveniently close to my home. More

I was very pleased. Friendly, prompted, reliable. All needs where met. Will be back again. Friendly, prompted, reliable. All needs where met. Will be back again. More

Gianna was the most helpful, polite service advisor in the quick lane. She helped take care of all my questions, concerns, and got a Lyft ride for me. She sent me text messages about my vehicle while it w the quick lane. She helped take care of all my questions, concerns, and got a Lyft ride for me. She sent me text messages about my vehicle while it was there being serviced. She was amazing! More

Thank you for help me, no matters what time arrived. Always friendly and serviceable. Thank you! Always friendly and serviceable. Thank you! More

Good communication. Michael responds quickly and took care of the issue on my Mach-E. Michael responds quickly and took care of the issue on my Mach-E. More

The car battery died and it was still under warranty . EGF changed in breeze and got my car back in the same day EGF changed in breeze and got my car back in the same day More