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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,329 Reviews

1,329 Reviews of Elk Grove Ford - Service Center

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July 17, 2025

Quick at getting my vehicle serviced and very happy with the way I was treated More

by GMHEALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Commercial side
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Jul 17, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 15, 2025

Very professional, honest and are fast to get the service completed. Communicate consistently throughout the entire process More

by KATRINA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 14, 2025

My quick lane service advisor Jesse Cruz provided excellent customer service and attended to my concerns ensuring service manager called me and followed up on Monday. More

by laleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Cruz
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Jul 14, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 12, 2025

Poor job fixing my slip clutch issue. i Had to go elsewhere to fix correctly More

by Scott keplinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service
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Jul 16, 2025 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Scott, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 11, 2025

Nikhil Prahad was the best and got me out of there for my dr appt. I appreciate his attention to my situation. More

by Shawn
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
NIKHIL PRAHAD
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Jul 11, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 11, 2025

The raptor was taking care of whenever there is a maintenance with it . It tells you all the recommended in detail whats on next service. More

by eri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 11, 2025

Brad was awesome! He not only took care of my service, he reminded me why I am loyal to Ford. Great people, great company, great cars. Thank you Brad. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Bradly
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Jul 11, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 11, 2025

They wouldn't install a new sensor for my left rear tire the second time I brought my car in. More

by PATTISILL57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
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Jul 14, 2025 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 09, 2025

My last encounter at their quick lane, for an oil change, was awful. I used the night drop so my truck would get done first thing. Based on past visits I assumed it would be done by 8:30. At 10:00 I called a More

by norm.daley
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick Lane
Report | Print
Jul 12, 2025 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 06, 2025

Dealership was great! A little disorganized at first, but all fabulous in the end. Frank was a fabulous advisor! More

by Caroline Caton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Jul 06, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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