Elk Grove Ford - Service Center
Elk Grove, CA
687 Reviews of Elk Grove Ford - Service Center
While my car was in for service I needed to have my driver side visor replaced at the same time .Ms. Oliver said she it would be checked out. Did not happen. Now I have to return and waste more time. driver side visor replaced at the same time .Ms. Oliver said she it would be checked out. Did not happen. Now I have to return and waste more time. Unhappy. More
I had this experience in Quick Lane. I am writing to express my dissatisfaction with the recent service I received at your establishment. During my visit, I specifically requested both a I am writing to express my dissatisfaction with the recent service I received at your establishment. During my visit, I specifically requested both an oil change and a tire rotation. Unfortunately, it appears that these services were not performed as requested. Even after the initial service, I indicated my willingness to wait for the tire rotation to be completed. However, this was still not addressed. I value the quality of service your company has provided More
Never called me when the parts came in to make another appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me to call back the next day since Lizzie was out of the office. I told her to read the account notes and I had already made vehicle arrangements for Tuesday. Loud noise never addressed despite offering to show technician the noise More
I can not see myself doing any type of business with this dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most di dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most disturbing thing about it is that I never received an apology. They treated me like if I was the one who did something wrong. The manager was terrible because did not want to complete an incident report. He has no clue what I was talking about . And this just happened in March of 2024. And the cameras they have onsite only for show. That don’t work so be careful your car may be next even an employee indicated this is the first that happens at that dealership. Wow!!! More
Love this place everyone is so professional, curtious and polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. More
Since moving to Elk Grove in 2011 we have only dealt with Elk Grove Ford. Their Service Center is great and keep our Truck in top condition. I recommend them for all your needs. Saul was great communicating Elk Grove Ford. Their Service Center is great and keep our Truck in top condition. I recommend them for all your needs. Saul was great communicating everything from start to finish. More
Great, courteous service. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. More