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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
687 Reviews

687 Reviews of Elk Grove Ford - Service Center

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August 24, 2024

Mike is an awesome Service representative. I work for a delivery company which constantly needs assistance servicing our vehicle. Because of Mikes great customer service I only have my fleet o More

by Keitondra.Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 25, 2024 -

Elk Grove Ford responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 23, 2024

Staff is very friendly and helpful, I've had no issues with the work or parts More

by trbell0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna in quick lane
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Aug 24, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 23, 2024

I love coming to the EG Ford Quick Lane! Everyone is always so friendly! Gianna Stellato was very nice. Excellent customer service. Hope she is there at my next visit! More

by Mmr9008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna Stellato
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Aug 24, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Gianna, had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 23, 2024

The service was very professional and they cared about my vehicle’s safety. I was always treated with kindness and respect. More

by jjcarpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capa
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Aug 24, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 22, 2024

Zero communication. Was told I’d be dropping off my truck for a diagnostic, I’d have it back by EOD. Never heard anything, so I called the following morning. I was then More

by 7ftoffitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center girl
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August 21, 2024

I was treated well, the needed work was done in the promised time, and my car was delivered to my house. More

by ljmutschler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 21, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 21, 2024

Gianna was my service attendant, and she was very good at making sure I was taken care of. Thank you, Gianna, !!! More

by LEONARD.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 21, 2024

I am satisfied with the service I receive people are friendly the pickup and ride from my home and back to ford is very good More

by Jkhaleyblu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 21, 2024

We bring all of our trucks here! can't beat service and great staff and management! More

by INFOAHCONCRETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 21, 2024

Easy in and out, kept us informed via text message, so much easier way communication. More

by SALES@VERNEMARANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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