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Elk Grove Ford - Service Center
Elk Grove, CA
1,091 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,091 Reviews of Elk Grove Ford - Service Center
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Verified Customer
April 25, 2025
I appreciated being greeted by Mustafa when I arrived. He was friendly and explained what would be done and what the cost would be. Eek! I did not expect the level of cost. He was friendly and explained what would be done and what the cost would be. Eek! I did not expect the level of cost. More
by Barb
Employees Worked With
April 25, 2025
They came to my home to do the recall mechanical repairs to my car. This way I did not have to go to the Ford dealership and wait hours for it to get done to my car. This way I did not have to go to the Ford dealership and wait hours for it to get done More
by KZGLASER
Employees Worked With
I do not know the name of the man who worked on my car
April 25, 2025
Mike was amazing! Quick to respond to my questions and get my car back to me. He was clear on what was wrong and the costs. Thank you Mike for getting us back in the r Quick to respond to my questions and get my car back to me. He was clear on what was wrong and the costs. Thank you Mike for getting us back in the road quickly! More
by TCDRAKE
Employees Worked With
Mike
April 24, 2025
I had an extremely frustrating experience with Mike McKnight due to his poor communication. The only time he reached out was when issues with my car were reported, but otherwise, he was unreachable. I McKnight due to his poor communication. The only time he reached out was when issues with my car were reported, but otherwise, he was unreachable. I called his office multiple times, but his phone number seemed useless. There was no courtesy call or update to inform me whether my car was ready for pickup or being held overnight. This lack of communication forced me to miss a day of work and required me to contact the front office just to get answers, only to learn my car was ready. Mike’s unresponsiveness and lack of professionalism made this a terrible experience. More
by Jaimemolina222
Employees Worked With
Mike Mcknight
April 23, 2025
EG Ford and the staff have always been very helpful and very friendly. I had the pleasure of working with Mike McKnight to get the services need on my truck done. Mike and the tech hooked me up and got me very friendly. I had the pleasure of working with Mike McKnight to get the services need on my truck done. Mike and the tech hooked me up and got me back on the road the next day. You guys are AWESOME!!! More
by 2015F150
Employees Worked With
Mike McKnight
April 22, 2025
Welcomed with open arms. Professional and respectful. Not much of that kind of customer service left out there these days! Professional and respectful. Not much of that kind of customer service left out there these days! More
by CWO2USCG
Employees Worked With
Quick Lane Service Department
April 20, 2025
Excellent service. Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 years old and started to show significant wear. Service advisor called to inform me and recommended replacement. I readily agreed. Mike C., my service advisor built a rapport based on honesty and trust with me. My experience was great. More
by EKLEISER
Employees Worked With
Mike Casas, definitely 5 stars
