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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.3
729 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 729 reviews

December 03, 2023

Just great customer service even after I left the dealership. Nick followed up with me 2 times More

by Gerald. S
Recommend Dealer
Yes
Employees Worked With
Nick , Jason the(tech) and mike awesome. But Nick is great he follows up with me to ensure everything is okay.
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Dec 03, 2023 -

Gerald. S responded

Nick in service has been great to work with his customer service skills are GREAT! Nick was off Thursday Mike in service took care of me and I spoke to Jason the tech, they answer and took care of all my concerns. Nice returned Friday and even call me to check up. I hope it continues everytime I bring my car in for services/maintenance

Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Gerald, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 03, 2023

Listened to what I wanted and they brought out a used truck that fit my needs More

by MGRAF2804
Recommend Dealer
Yes
Employees Worked With
Steve Hancock
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Dec 04, 2023 -

Elk Grove Ford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

Bought my CMX at Elk Grove Ford in 2016. Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are ver More

by mlamda68
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 04, 2023 -

Elk Grove Ford responded

Thank you for your kind words for Randy and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

He took time to diagnose issues and explain the problems well. Thank you Randy very much! More

by DEUTSCHGREENHAVEN
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 04, 2023 -

Elk Grove Ford responded

We are very happy to hear that Randy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

I purchased brand new truck From guys my heater doesn't work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you More

by Pakhabib2002
Recommend Dealer
No
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

No problems, just the way I like. Decent benches and chairs while you sit and wait More

by Rc5150man
Recommend Dealer
Yes
Employees Worked With
Saul
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Dec 04, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

by CRALICEA29
Recommend Dealer
Yes
Employees Worked With
Nikhil
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Dec 04, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

Found oil spots on driveway. I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to yo More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service teck rated 0 for his work
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Dec 07, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. More

by CWCORREA2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. More

by s_nicolewood
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Connie & Saul
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Dec 01, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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