Elk Grove Ford

Tony in the Diesel shop is pretty awesome. He very helpful. When I dropped off my truck for repairs, Tony drove me to the car rental shop so I could get a vehicle while my truck was being work He very helpful. When I dropped off my truck for repairs, Tony drove me to the car rental shop so I could get a vehicle while my truck was being worked on. More

had My truck 10 days with no rental only how i got a rental is because i asked for a rental and not keeping me updated i have to keep reaching out and lady at desk is not welcome g at all rental is because i asked for a rental and not keeping me updated i have to keep reaching out and lady at desk is not welcome g at all More

Showed up at appt time was told 1. 5 for service - upon returning car was untouched. Left without service 5 for service - upon returning car was untouched. Left without service More

They have availability in the service center and get the work done promptly. My local dealer was three weeks out. work done promptly. My local dealer was three weeks out. More

FAST AND EASY. Saul and his crew of advisors are efficient. Ivan was the advispr who checked my wife's car. The promised 4 hours but got the vehicle back in 90 minu Saul and his crew of advisors are efficient. Ivan was the advispr who checked my wife's car. The promised 4 hours but got the vehicle back in 90 minutes! More

Great Dealership and pleasant service people and usually very prompt service. I’ve been coming here for four years. Yesterday was different though. Even with an appt which I made on line the week before I w very prompt service. I’ve been coming here for four years. Yesterday was different though. Even with an appt which I made on line the week before I waited 2 and a half hours for my car for just an oil change. I required no other work as my tires are brand new(two weeks old)and needed no rotation. Though the waiting area is clean and pleasant, it was more than upsetting to see my car sitting in front of it until after 1:00 when my appt was for 11:30 and I had arrived a few minutes ahead of that to a full drive way and wasn’t sure where I should be parking. My car was finished just a few minutes shy of 2:00. That’s just too long for an oil change with a scheduled appt. I drive from Lodi to have my car serviced as I feel this dealership is better run and more efficient so I was pretty disappointed with this visit. Even the service manager was aware of it and offered me a discount for my wait on this visit for my next visit. I’ll come back but I hope that they will book more wisely for my next appt. More

Worst customer service I've experienced. Supposed to keep vehicle one day, was four days, wasn't informed what the delay was, when picked up parts were sitting on the dash. Supposed to keep vehicle one day, was four days, wasn't informed what the delay was, when picked up parts were sitting on the dash. More

Everything completed as requested. Was completed on time and check-in and pick-up was easy. Was completed on time and check-in and pick-up was easy. More

Great service provided by Service Manager. He understood issue and recommended repairs. Service was performed in a timely manner. Very professional and personable experience. He understood issue and recommended repairs. Service was performed in a timely manner. Very professional and personable experience. More

Muy buen personal y muy amables todos una persana as me vrindo una botella de agua vrindo una botella de agua More