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Elk Grove Ford

Elk Grove, CA

4.4
1,199 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,199 reviews

December 03, 2023

Jason did a great job in resolving a door issue on my truck. Jason assigned Micheal to handle the logistics on both my truck and car. Both vehicles were repaired in a timely fashion and Michael made sure More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Jason Bruecker and Michael Capps
Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Charlie, for your business and this review. We're happy to hear that Jason and Michael were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 03, 2023

Everything was done quickly and accurately They were both friendly and helpful throughout the process More

by CATHY25
Recommend Dealer
Yes
Employees Worked With
Sal and Arin
Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Cathy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

No problems, just the way I like. Decent benches and chairs while you sit and wait More

by Rc5150man
Recommend Dealer
Yes
Employees Worked With
Saul
Dec 04, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

I purchased brand new truck From guys my heater doesn't work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you More

by Pakhabib2002
Recommend Dealer
No
Dec 07, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

by CRALICEA29
Recommend Dealer
Yes
Employees Worked With
Nikhil
Dec 04, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

Found oil spots on driveway. I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to yo More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service teck rated 0 for his work
Dec 07, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

Bought my CMX at Elk Grove Ford in 2016. Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are ver More

by mlamda68
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 04, 2023 -

Elk Grove Ford responded

Thank you for your kind words for Randy and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

He took time to diagnose issues and explain the problems well. Thank you Randy very much! More

by DEUTSCHGREENHAVEN
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 04, 2023 -

Elk Grove Ford responded

We are very happy to hear that Randy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. More

by s_nicolewood
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Connie & Saul
Dec 01, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch More

by JAKEHNTZ
Recommend Dealer
No
Dec 04, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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