Elk Grove Dodge Chrysler Jeep Ram

Excellent Car Buying Experience I recently purchased a 2016 Jeep Cherokee from Elk Grove Dodge Chrysler Jeep located in the Elk Grove Auto Mall. The dealer has a vast selection of ve I recently purchased a 2016 Jeep Cherokee from Elk Grove Dodge Chrysler Jeep located in the Elk Grove Auto Mall. The dealer has a vast selection of vehicles to choose from and a great staff to work with. The service I received from JC Miller was fantastic, very professional, and extremely helpful. I highly recommend Elk Grove Dodge for their service, inventory and friendly professional staff. I was in and out of the dealership in record time. Thank you Elk Grove Dodge Chrysler Jeep and Mr. JC Miller for the great service I received. More

I got my 2016 Dodge Charger! Elijah Evens is a very friendly and helpful salesman. He goes above and beyond to help you with the process of the purchase. Fred was very kind and Elijah Evens is a very friendly and helpful salesman. He goes above and beyond to help you with the process of the purchase. Fred was very kind and helpful. More

When sale is done...so is customer service! We have purchased 5 cars from the same salesman, same dealership in 12 months. We didn't have any problems with our experience at EG Dodge until we p We have purchased 5 cars from the same salesman, same dealership in 12 months. We didn't have any problems with our experience at EG Dodge until we purchased a car with problems. We purchased a used 2014 Ford Focus less than 10 days ago, our 5th and last purchase from EG Dodge! We drove the car off the lot on Thursday night & the very next day it was towed back to the dealership because one of the doors wouldn't close. It was the Friday before a holiday weekend and we were told that it likely wouldn't be looked at until Monday or Tuesday. We didn't make a big deal about it because the Sales Manger said to give him a call on Monday & he would get us a rental car...he didn't mention that Monday was his day off! So after multiple attempts to reach him on Monday, we got no answer and no rental car. After speaking with the Service Manger, who assured me that the car would be ready the next day (Tuesday), I let the dishonest Sales Manager/rental car issue slide...THEN 2 days later the car is having the same issue with a different door!! Again we spent the day trying to get in touch with the Sales Manager who finally returned our call that evening but offered no assistance, saying "what do you want me to do? I didn't make the car", "take it to Ford, it's Fords problem"! The salesman (that we purchased 5 cars from) said "maybe your daughter is closing the door wrong". REALLY!?!? At this point we have owned the car for 9 days and 5 of those days we were without the car and it needs to go back again ASAP! The back door of the car we purchased less than 2 weeks ago has a strap attached to opposite side to keep the door closed!! A car with a door that doesn't stay shut is a safety issue and EG Dodge has done nothing to assist with this problem, even though I have a 1000 mile 30 day warranty! So much for taking care of loyal customers. I guess once the deal is done, so is their customer service! EG Dodge will never receive my business or recommendation ever again!!! More

Excellent, friendly salespeople I had the pleasure of working with Zabi and Jim to purchase my new Ram 2500. They took the extra time I needed to look at all of the 2500s on the lot I had the pleasure of working with Zabi and Jim to purchase my new Ram 2500. They took the extra time I needed to look at all of the 2500s on the lot (and there are plenty). They are also very knowledgeable explaining all the various models. Zabi and Jim were very friendly, I felt like they were more interested in helping me get the truck I wanted than just making a sale. Thanks for all your help guys. More

Awesome service😍 I dealt with Mr. James Slan at the dealership. He was professional, personable and efficient. He made the experience purchasing a new car enjoyable. I dealt with Mr. James Slan at the dealership. He was professional, personable and efficient. He made the experience purchasing a new car enjoyable. He was very informative about the process. He's definitely the Man??. I've told all my friends about my experience with this dealership. I appreciate you very much! Thank you, Sharon Burks More

Excellent Customer Service This was our first time buying a brand NEW car. JC was very helpful in answering any and all questions we had. He is a wonderful salesmen. He never tr This was our first time buying a brand NEW car. JC was very helpful in answering any and all questions we had. He is a wonderful salesmen. He never tried to push anything on us. He let us tell him what we wanted and he did his best to get us in the car we wanted. We are extremely satisfied with our purchase. JC even helped us set up our Bluetooth and showed us the app we could use for our car. Everyone we spoke with was very professional and helpful. The sales manager, Gordon, was also very professional and exceptionally helpful in getting us the monthly payment and interest rate we were looking for. I would recommend anyone in the market for a new car to go to this dealer ship and talk to JC and Gordon you wont be disappointed. More

Helpful, knowledgable and friendly Just bought a new truck and we are happy with it. Already dealt with service in applying a protective clear coat and Paul was very helpful. Todd our s Just bought a new truck and we are happy with it. Already dealt with service in applying a protective clear coat and Paul was very helpful. Todd our salesman was very personable and knows his stuff More

Made buying a car the WORST experience This is the email I sent to Emily Lasher after she contacted me 11/5/15 in regards to my negative facebook review. I have still never heard back from This is the email I sent to Emily Lasher after she contacted me 11/5/15 in regards to my negative facebook review. I have still never heard back from her. You contacted me in regards to my Facebook review, I gave your business 1 star. I was going to wait until tomorrow to email you, because that was when I was supposed to have my car back from your service department. I found out this evening that I will not have my brand new car back until Monday. For this reason I thought I would bring you into the loop as to the issues I have with your company. My issues started the day I purchased the car, Sept 14. This is the first new car I have purchased. I originally came in to put a deposit down on the car, to then come back in on that Saturday to complete the purchase with my husband. I was blindly pushed into completing the purchase that day by Nangi. When Nangi and I test drove the car we noticed a very loud wind noise from the passenger side door. He assured me it would be fixed before I left that day. I went through the long process of purchasing the car. After the paperwork was completed a few hours later, I was told my car would be going to the service dept to have the door repaired and be detailed. I was told by Nangi and Gordon that it would be no more than 30 minutes. After 45 minutes had passed I tracked down Gordon to find out when my car would be completed, he said he would check and walked out the service doors. Ten minutes later Nangi walked by and I asked him the same question since Gordon had not returned. A salesman I had worked with walked by about 5 minutes later, he said he would check on my car because he didn't understand why I was still there. The salesman walked back in, said he moved my car to the front of the line at the detailing station. It had now been 90 minutes that I had been waiting. Nangi finally came back and explained they were working on it and it shouldn't be more than 10 minutes. Gordon walked in and said the same thing. 5 minutes later a second salesman came in and told me it would be 30 more minutes, because they were backed up. I was starting to get frustrated at this point. Almost exactly 30 minutes later the second salesman walked in and said my car was ready. It was at this point I was told the door had not been fixed. I was pretty upset that no one had told me my car was not fixed. We walked out and Nangi followed he assured me a part had been ordered and would be installed at the same time as my alarm. His story then changed to it was looked at but they were going to look at it further when the alarm was installed but it was a quick fix and not to worry. I was offered a free tank of gas when it came in for the service. I left upset, I made that known, nobody did anything to reassure me. On Friday I was contacted by Cynthia to schedule my appointment to have my alarm installed. I asked her if the door would be repaired at that time, she stated she knew nothing about that. I asked her to speak to Nangi or Gordon because they had been dealing with it. Cynthia called me back and stated that my car had never been looked at by a service technician, that they had no idea what the problem was, but it would be looked at when the alarm was installed. I made my frustrations know, that I was extremely unhappy I had been lied to. Shew apologized and scheduled the appointment. On my lunch break I called Nangi, he told me Cynthia didn't know what she was talking about and only said those things to cover herself. He also stated that I could go elsewhere for the service if I wished, and that I should be happy that they are going to fix my car. I lost it at that point, I hung up the phone and called back to speak to a supervisor, they transferred me to Gordon. He was appalled at the things I had been told by Nangi, and assured me this would be taken care of. He offered a rental car while my car was in to have the door fixed, a full tank of gas, and a full detailing. When I arrived at my appointment the following week I told Santiago all of what had happened with my car, I informed him what was to be fixed, and what Gordon had offered. I asked him what time the service department closed and said I would be back at 6 since I had a Dr's appointment across town at 5. I rented my car and went about my day. Not hearing from the service department I drove from Arden to Elk Grove in rush hour traffic to pick up my car. When I got there I was told it wasn't ready. Santiago explained to me that they ordered a part and they needed to keep my car overnight to install the part, I was upset that no one had called me, he explained he had just received the order, then he realized the time stamp was 3pm, it was now 6pm. I was not happy, I explained I had to work the next day, and needed my car back. Jim came over during our conversation because he could tell I was very upset. I explained everything to him, he told me to keep the rental car and to drop it off with Jeep the next day and they would pay for the gas in the rental as well. The following day I arrived at 6pm to pick up my car, was told it was perfect, a new weather seal had been installed. I called back about a week later because the noise was still there, it was slightly better but not gone. I explained that to the woman who took the message for Santiago, because he was in the service bay and unavailable. I never received a call back. When I called back a week later i asked to speak to the service manager. I had to leave a voice mail for Mick, but I explained the lack of communication from Santiago, and that my car was still not fixed. Later I received a call form Bruce. I explained the entire situation. He scheduled me an appointment for the following week. When I came in for my appointment Bruce went on a drive with me to pinpoint the noise. I was taken by shuttle back to my home. I received a call later from Bruce that there was a broken plastic piece on the door that needed to be ordered. He said it would take a week for them to come in, so he sent the shuttle to pick me up. When I got to the cashier desk I was asked to sign a paper that stated there was a broken piece and a missing piece. I asked what that meant she stated she didn't know and had somebody bring me my car. I left upset and with questions unanswered. Nine days later I still hadn't heard anything, and when I went to get into my car at work my key remote stopped working. I contacted Bruce, I left a message. He called back shortly, I explained about my key, he stated that if it could wait I could bring they key with me to my appointment on Thursday. I was confused, what appointment on Thursday, were the parts in? He stated they were, and I had an appointment to have them installed. I explained to him I never received a call about the p[arts and would have never scheduled a Thursday appointment as I have to work. He was confused, I explained I needed a different day. He squeezed me in for Tuesday. At this point I was done. I called on my lunch break and asked to speak to a supervisor, I was transferred to a very nice gentleman whose name escapes me. I explained everything, from day one to the present. He said he wanted to speak to Mick. He got off the phone with me, and called me back shortly, explained Mick had no clue what was happening with my car. He explained he understood my frustrations and was apologetic for them. Mick called me later explaining he would follow up on my car when it was in the shop[ on Tuesday, and that he would speak to Santiago. Over the weekend my father and I looked closely at the door, the weather seal was installed incorrectly, and parts of my door were put on incorrectly. When I went in Tuesday I spoke to Mick, I showed him everything that I had found wrong with the door, he was appalled at the sloppy workmanship. He had Bruce write up the car for service, I showed Bruce everything that was wrong with the door, he stated he knew the weather seal was installed incorrectly and he had already spoken to the technician. Why was I not informed of this? He didn't have an answer for me. He told me he would call when the car was ready, I explained to him I needed it by 5pm, and that if this wasn't repaired properly I was going to be contacting Jeep. The rental car company took 45 minutes to pick me up and I was told they had only been informed about 1 renter needing pick up, not 2, so I'm pretty sure the rental car company was never contacted to pick me up. Bruce called me at 2pm and stated they decided to order a new weather seal with the door, that my car wouldn't be done until Thursday. I asked why this part wasn't ordered with the rest of them, he stated it was his call, and he wanted to be done with it. I told him I would need to pick up the car Friday, he stated that would be fine. Today at 4:40 pm Bruce text me to tell me they are now, after having my car for 3 days, going to order yet another part and my car won't be ready until Monday at the earliest. I called to speak to Bruce, he wasn't in so I spoke to Mick. He told me that the just decided today to order the part, and that I was able to keep the rental. I explained to him that I was not happy being without my car for an entire week. I was not happy with the way I was being treated, I was not happy that my car is not a priority. The car I was told would be fixed in September is still in the shop in November. My brand new car I paid $20,000 for has spent 10 days in the shop in the two months I have owned it, most of those days because your people couldn't do their jobs properly. I am not happy. If my car is not completely fixed on Monday I will be contacting Jeep. I am very upset that this purchase that should be a happy experience has been awful, I have been lied to, pushed aside, and talked down to by your staff. I was told today by Mick that my car was now a priority because he was informed of the problem, Why is it that my car only becomes a priority when I have 3 managers involved? Why is it only after I threatened to never come back and contact corporate is there anything being done about my car? Why did my car have 100 miles on it the day I bought it, yet no one noticed this problem with the door? I have to say that I am honestly glad this is not a mechanical problem because if I can't trust your technicians to put a weather seal on a door correctly, I am sure not going to trust them to do anything under the hood of my car. So that is the reason I gave you a 1 star rating. Can you really blame me? More

Great dealership We have purchased three vehicles from Elk Grove Dodge. Every time had been a pleasant experience and Victor is a wonderful salesman. Never any pressur We have purchased three vehicles from Elk Grove Dodge. Every time had been a pleasant experience and Victor is a wonderful salesman. Never any pressure just trying to help is find what we want. I would definitely recommend this dealership. More

Having an amazing experience I stopped into Elk Grove Dodge to look at a new Challenger. My intent was to buy next year as we have had some challenges this year, but I am a planne I stopped into Elk Grove Dodge to look at a new Challenger. My intent was to buy next year as we have had some challenges this year, but I am a planner and like to have things set in stone long before I actually buy. I met with Joseph Richardson and he is amazing, by far the BEST salesman I have ever dealt with. We went on a test drive in the car of my dreams and had a great time. He offered to attempt to make a deal at this time if I wanted to. No pressure, no judgement. I figured what the heck lets try. He has gone above and beyond the past few days, answering questions and being super patient with me. I can safely say that even if right now is not the perfect time for me to buy, I will be back to see Joseph when the time is right. I have really never gone to a dealer and enjoyed myself. Elk Grove Dodge really has their stuff together and know how to treat a customer with respect. I will update my whole experience when the process is complete, I just think Joseph and the team deserve recognition for what they have done for me so far. I was going to hold off writing this on fear it would "jinx" me but no matter what, thus far, this is amazing. Thanks guys! More