Elk Grove Dodge Chrysler Jeep Ram

Excellent! All the people are very helpful! Especially DANIEL FAVRIN! He did such an amazing job explaining every details and very knowledgeable with all the qu All the people are very helpful! Especially DANIEL FAVRIN! He did such an amazing job explaining every details and very knowledgeable with all the questions that we had, thank you! Very satisfied with my purchase! Thank you!! I will definitely recommend this dealership! More

The service and communication were terrible. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. As other customers have mentioned, I left my car expecting it to be finished the next day. Five days later, I still hadn’t received a single update, and the advisor never returned any of the many messages I left. More

The success of my service was due to the excellent communication of the service provider William. He kept me in the loop regarding repairs, warranty approvals and completion of the work on my truck. I communication of the service provider William. He kept me in the loop regarding repairs, warranty approvals and completion of the work on my truck. I truly believe he displays exemplary service skills. More

Very reliable and easy to communicate problems with. Glad they are so convenient when dropping of Mr vehicle. Glad they are so convenient when dropping of Mr vehicle. More

Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communicatio department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense. The dealership later denied warranty coverage by claiming “road debris damage,” yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion. What has been most frustrating throughout this process has been: * Lack of consistent communication * Delayed repairs on a brand-new vehicle * Poor follow-up from the service department * Warranty concerns being dismissed without sufficient explanation * Having to escalate matters ourselves just to receive responses At this point, we have been forced to escalate the matter to Stellantis for further review. I strongly encourage anyone bringing their vehicle here for warranty-related concerns to ensure everything is documented in writing and to carefully review all findings provided by the service department. We simply expected transparency, professionalism, and accountability on a new vehicle under warranty. More

Great job. Still some things to work out but great people. Will update once work they need to do is complete Still some things to work out but great people. Will update once work they need to do is complete More

Had a great experience , excellent service and definitely go back again. Brandon kept me informed and made sure I got assisted. Everything was explained to me clearly. Excellent experience, hands down , grea go back again. Brandon kept me informed and made sure I got assisted. Everything was explained to me clearly. Excellent experience, hands down , great efficient service. I am 💯 satisfied. Thank you More

Brandon was extremely attentive throughout the whole process . He was polite and patient during get my car needs meet process . He was polite and patient during get my car needs meet More

Very responsive to the customers needs! They very Knowledgeable about all the cars that were shown to me I would recommend elk Grove Chrysler Dodge Jeep to anyone who wants a nice car They very Knowledgeable about all the cars that were shown to me I would recommend elk Grove Chrysler Dodge Jeep to anyone who wants a nice car More

Aaron took care of my oil change expeditiously 2020 Jeep grand Cherokee in the same day with no hassle no request for additional in amounts or other things that we’re not required . He also took care of my grand Cherokee in the same day with no hassle no request for additional in amounts or other things that we’re not required . He also took care of my tribal vehicle 2023 Jeep grand Cherokee. And they were able to diagnose the problem by me, simply asking to keep it another day. And completely satisfied with everything that Aaron did that day.. he deserves a 10 point rating Cheryl Douglas owner Wilton Rancheria Tribal Owner More