Elk Grove Dodge Chrysler Jeep Ram

poor customer service I bought a 2016 ram 3500 diesel truck. when I was getting ready to drive it off the lot I noticed that the "DEF" fluid reservoir was low. the salesm I bought a 2016 ram 3500 diesel truck. when I was getting ready to drive it off the lot I noticed that the "DEF" fluid reservoir was low. the salesman said that because it was a holiday (4th of July) the service depart was closed and they were unable to top the fluid off. he said to bring it back later and they would top the fluid off for me. DEF costs about 10.00 a gallon and I was going to need a couple of gallons so I agreed. When I came back the service department treated me like I was trying to rip them off. my sales person wasn't there and the rest of them could have cared less. they basically said that if it wasn't written down it didn't happen. I left angy and embarrassed and don't plan on returning. I know this isn't everyone's experience but be aware, if you are going to buy a car from them don't trust them. get it in writing. More

Horrible experience with the Service Department Made a 7:30a appointment for an oil change, tire rotation, and to have my passenger seat fixed for the 2nd time. Tried calling several times throughou Made a 7:30a appointment for an oil change, tire rotation, and to have my passenger seat fixed for the 2nd time. Tried calling several times throughout the day to check on the status - no one would answer the phone. Showed up after work at 5:30p to pick the car up. Nothing had been done. Waited there. All they did was fix the seat and now the car is worse off than it was before. The airbag light is on and they didn't know how to make it go away. The seat slides back and forth worse than it did before. And the MOST ANNOYING PART OF ALL is anyone who sits in my passenger seat and buckles their seatbelt gets to ride in a car that doesn't register the seatbelt and CONSTANTLY RINGS at you the entire time. More

Bought five new cars in four years all from John Benton. John is always courteous and professional and makes a new car buying experience fun. all from John Benton. John is always courteous and professional and makes a new car buying experience fun. More

Purchased a new truck Coach was knowledgeable and willing to work with me regarding what my needs were. Overall the experience was good and financing was easy. My only is Coach was knowledgeable and willing to work with me regarding what my needs were. Overall the experience was good and financing was easy. My only issue was the time factor - it seems there was a tremendous amount of "down time" and wasted - what I did could have been done significantly quicker. More

If I could give a negative 5 I would 3rd time buying from this dealer, worst experience of all 3 times. Even called sales manager and after 2+weeks never heard back. Was told one thing an 3rd time buying from this dealer, worst experience of all 3 times. Even called sales manager and after 2+weeks never heard back. Was told one thing and got different results. I can not complain about the deal I got. Was an awesome deal, but the rest (except) finance SUCKED More

Overall a pleasant car uying experience. Keith was pleasant to work with. He did not give me the high pressure feeling to get the ball rolling as I find that a turn off. The finance gentleman Keith was pleasant to work with. He did not give me the high pressure feeling to get the ball rolling as I find that a turn off. The finance gentleman, sorry, I forgot his name; was easy going and friendly, also. I've purchased over 10 cars in my life and this experience was the most hassle free. Thanks guys! More

New car He's really great. He responded to all my emails and had everything ready for me when I got there to get my new car. Thank you! He's really great. He responded to all my emails and had everything ready for me when I got there to get my new car. Thank you! More

Excellent customer service From the moment when we walked onto the lot, we were treated with respect and kindness. Our salesman, Zubair, was attentive to our needs, and helped u From the moment when we walked onto the lot, we were treated with respect and kindness. Our salesman, Zubair, was attentive to our needs, and helped us to find the truck that we were looking for. The finance team worked hard to find the loan best suited to our needs, making the paperwork easy and stress free. We highly recommend this dealership and its employees. More

Friendly and Efficiant The sales crew, managers and finance all came in on their day off to meet my schedule for purchasing my new SRT Challenger Hellcat. The entire experi The sales crew, managers and finance all came in on their day off to meet my schedule for purchasing my new SRT Challenger Hellcat. The entire experience was easy and fun. All sales personnel came up to congratulate me on my purchase. The salesman drove my car a hour and a half back to my home so I could enjoy driving my new car home. They were very efficient in all the finance areas. I came in pre-approved and wanted to increase the amount of purchase and they worked with my lender to make it a easy transition. When I asked for a few items to be included in the price, they were very courteous and added them to the deal. I have since dealt with service to set up the installation of an additional alarm, window tending and clear cote and they have been extremely helpful. More

Bad customer service and sold me a lemon Bought a brand new, 2016 Dodge 5500 back in November and one of the agreements is they install a 5th wheel hook-up. It took them more than a month to Bought a brand new, 2016 Dodge 5500 back in November and one of the agreements is they install a 5th wheel hook-up. It took them more than a month to tell me they could not find someone to do the work. Then the truck has broken down at least 4 times. I keep having to return it. Then I get a call telling me they're rescinding the offer for GAP insurance because they can't find anyone that covers the type of truck I bought. What kind of dealership is this? They don't know what they're doing. You can't trust them. More