Elk Grove Dodge Chrysler Jeep Ram

Bought Brand new ram 1500. Had for 2 weeks. Transmission went out at 963 miles. Told by salesman "get it towed in Dodge will pay for it." Yeah now told "I don't know if they wi Had for 2 weeks. Transmission went out at 963 miles. Told by salesman "get it towed in Dodge will pay for it." Yeah now told "I don't know if they will, I am not authorized to approve anything like that." Submitting the towing charges that Chrysler road side assistance charged me to warranty department told "they may not approve it, they may only repay half, we just don't know until they tell us." Dealership not in any rush to help consumer after getting the money. Took 3 weeks for the dealer to get fixed. Dealership has no loaner car program but can get me a rental and only cover $50 a day and only for 5 days. Had to wait for Chrysler to approve and "no one" could contact the corporate office to get updates or help move along. "We are at the mercy of Chrysler". Transmission not approved to replace, try valve body replacement first. They wanted to wash the truck before returning. Windshield looked like it was wiped with dirty rag, streaks all over it and hard water spots that I will have to get out. They put 120 miles on the truck testing the fix. And after all that could not even return with a full tank of gas. Only reason I will keep going back to this dealer for service is because I have to in order to maintain the forever engine warranty so that when something breaks again I can wait another 3 weeks without a car to get it fixed. Since it was dark when I picked up the truck I could not see the exterior. Next morning I go to put in new truck bed mat and find the bed full of sap with leaves practically glued to the paint. I was the bed and find scratches on the bed and side wall up behind passenger. More

I found this dealership very friendly and helpful specially AJ salesman is really nice and helpful I would be sending more of my friends and family there .. specially AJ salesman is really nice and helpful I would be sending more of my friends and family there .. More

I had a good experience at this dealership. Appreciate the help. Made it happen. Thanks. Appreciate the help. Made it happen. Thanks. More

Browning as well as everyone at the dealership were wonderful to work with. We thoroughly enjoyed the process! wonderful to work with. We thoroughly enjoyed the process! More

the only thing is it took to long to do all the paper work I was there for 4 hours work I was there for 4 hours More

Was promised car would be detailed when picked up, it was mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess th mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess they washed it because there wete still handprints on windows and not cleaned on inside console,windows. They did get the missing organizer pieces for me but i was promised them and they had nit even been ordeted. More

The dealership could not install a trailer hitch on my new car and now I have more problem with my car that isn’t even a month old. Horrible horrible service dept, I would never recommend buying a car her new car and now I have more problem with my car that isn’t even a month old. Horrible horrible service dept, I would never recommend buying a car here. They broke a few trim pieces and I had to take the car back twice. Still getting a warning light and the trim pieces that were broke but not replaced when the mechanic broke it, pretty sad the low level of customer service. More

i was satisfied for the most part. they did a good job in getting me a deal. they did a good job in getting me a deal. More

Awesome staff, great salesman, big shout out to Mark G. .for all the help. Will definitely be back .for all the help. Will definitely be back More

Nice people, good pricing, facility was clean and comfortable. Chuck the salesman and Devin the sales manager helped get us the best price. I would buy from them again ! comfortable. Chuck the salesman and Devin the sales manager helped get us the best price. I would buy from them again ! More