Elk Grove Dodge Chrysler Jeep Ram

All I ask for is the truth True regret, although the truck I purchased is a nice one, the experience really left me feeling terrible. my distrust started off with the discovery True regret, although the truck I purchased is a nice one, the experience really left me feeling terrible. my distrust started off with the discovery of a large chip in the windshield, pointed out by my first passenger, I missed it on first look because it is hidden by the rear view mirror and difficult to spot from the exterior, however during the test drive, (the salesman Matt Cowen) never bothered to point it out, when asked later he conveyed he had seen it but didn't feel it noteworthy?! I was pressured into purchasing a exterior and interior treatment, which after research proved to be garbage so since I had not had it applied yet, I was able to have the cost removed which was an adventure in BS and lies too, I was made to drive back to the dealer to sign a required document, that turns out was simply a typed in my own words request for cancelation that could have been emailed or faxed. . During the purchase process I made a comment about having gas put in the truck, the second salesman stated "of course" which when later asked about turned out to be a "I am doing you a favor" . The saving grace to the experience is that I did have the support of two non sales people who were able to assist me in other ways, these two were very kind, understanding and one even apologized for the sales experience and mistakes. More

Kept us on track Special kudos to Tim Hoefling and his mechanic Jose for getting us back on the road last March 29th when our water pump and serpentine belt blew up. S Special kudos to Tim Hoefling and his mechanic Jose for getting us back on the road last March 29th when our water pump and serpentine belt blew up. Stranded along hiway 104 heading for Arizona, Tim got us in and fixed later thay day and saved us from a real headache. Greatly appreciated, gentlemen....thanks for a job well done! More

Great experience This is the second truck I have bought at Elk Grove dodge, and as always it was a smooth transaction. Everyone there is helpful and nice, I will buy m This is the second truck I have bought at Elk Grove dodge, and as always it was a smooth transaction. Everyone there is helpful and nice, I will buy my next truck from there as well. More

There are no accidents Wayne and Coach worked with swiftly to find a bank to finance my brand new Renegade. They were both very kind, but not overly friendly. Always made e Wayne and Coach worked with swiftly to find a bank to finance my brand new Renegade. They were both very kind, but not overly friendly. Always made eye contact, and did not promise me the moon. Went in wanting a wrangler... drove away loving my Renegade More

Jeep Patroit - Vince Bennett a Great Sales Consultant We did a lot of research and took our time and Vince was patient with us as we did not make a decision the first time we went to the dealership. He w We did a lot of research and took our time and Vince was patient with us as we did not make a decision the first time we went to the dealership. He was helpful, friendly, personable and professional. Thanks Vince, for making buying a car a less stressful experience. More

Purchaseed a new Jeep My Son, his wife an I went out to Elk Grove Dodge about 1Mar17 to look at Jeeps. I had made up my mind that what I wanted. We took a drive in a Cherok My Son, his wife an I went out to Elk Grove Dodge about 1Mar17 to look at Jeeps. I had made up my mind that what I wanted. We took a drive in a Cherokee sports and that went well. I didn't buy that day. After thinking it over I was back on 15mar17. I was met by Tim (Tin Man). He knew his Jeep. He took me through all the controls switches etc, then I requested another ride which I took on the freeway. And that was the saleing point I needed. There was no hard sales from Tim we went through the paper work with ease. I left that evening with a New Cherokee. The sales team that help me were very helpful and knowledgeable about their product. More

Nice guy We have had some frustrating problems with my vehicle but, Mick has been working with me to put a smile back on my face! Nice reasonable man!!! Thank We have had some frustrating problems with my vehicle but, Mick has been working with me to put a smile back on my face! Nice reasonable man!!! Thank You Amber Castro oh a special thanks to Jim for being understanding with all my truck driver language haha he's not too bad either.. More

Great Jeep inventory and aggressive pricing Victor was great to work with, knows Jeeps... very well. Very smooth buying process and I am recommending Elk Grove Jeep to my brother. The numb Victor was great to work with, knows Jeeps... very well. Very smooth buying process and I am recommending Elk Grove Jeep to my brother. The number of Wranglers available to choose from is by far the most I had seen anywhere in NorCal. Bought a Wrangler and would do it all over again. More

Smoking deal, I worked with Adam. I set a deal up on a truck I wanted but when I arrived, I ended up buying a better equipped model. The truck was already on sale a I worked with Adam. I set a deal up on a truck I wanted but when I arrived, I ended up buying a better equipped model. The truck was already on sale at $11,000 off sticker so that part was easy. Adam stayed with us the whole time and we drove away in about two hours. More

Great service Needed a truck, mike worked hard to get me what I needed. He really went out of his way to make the experience a good one, and I got a good deal and t Needed a truck, mike worked hard to get me what I needed. He really went out of his way to make the experience a good one, and I got a good deal and the truck I want. Very happy. More