Elk Grove Dodge Chrysler Jeep Ram

Keith was great When we finally got to Keith he was great. We were not happy when we sat down. We'd threatened to leave. We were paying cash, had made appointment to When we finally got to Keith he was great. We were not happy when we sat down. We'd threatened to leave. We were paying cash, had made appointment to go in and sign. Our salesman Adam was busy and introduced us to the sales manager. He was the problem. The next 40 minutes we twice requested why we were waiting. The manager assured us the paperwork was being prepared. So we sat and waited. I was pretty sure nothing was being done. Finally I gave the manager 5 minutes, or I was out the door without the Jeep. About four minutes later we were introduced to Keith as he was handed to forms to fill out. I just hate being lied to when it's so unnecessary. More

Stanley was great!! Stanley was great he was very nice and professional and he had a lot of patience with us. He made sure we were happy with our choice. He was great com Stanley was great he was very nice and professional and he had a lot of patience with us. He made sure we were happy with our choice. He was great company when we had to wait during the process and also thank you to his manager (I believe his name was gordon) for being very helpful and explaining everything to us making sure we understood the process. We appreciate it! More

Ram purchase Travis made the buying experience fairly easy. Overall things went smooth and I was out of there about as fast as possible. Thanks for the help! Travis made the buying experience fairly easy. Overall things went smooth and I was out of there about as fast as possible. Thanks for the help! More

9 hours, wrong vehicle It took me over 9 hours to buy a truck, they started doing paperwork on the WRONG truck and fortunately i caught their mistake, then they lied and sai It took me over 9 hours to buy a truck, they started doing paperwork on the WRONG truck and fortunately i caught their mistake, then they lied and said that my bedliner/alarm would be installed in 3 hours on a weekend, but instead when i called to schedule (it took 4 phone calls and 45 minutes on the phone), it took 8 hours and had to be done on a weekday, no weekend appointments. So you have to miss work. Straight up slick tongued snake car dealership just like everyone is afraid to go to because you are told whatever you need to hear to get the sale. I got taken advantage of here, dont make the same mistake. More

first & second purchased car Especially satisfied with the second car, treated with respect and Massad worked with us to get what we needed all the way around. The first car was n Especially satisfied with the second car, treated with respect and Massad worked with us to get what we needed all the way around. The first car was not what it was suppose to be and had numerous problems not disclosed. The one now is new and not driven by numerous people of which we knew nothing about. All in all extremely happy with Mr. Massad & Josh Cuevas, they are great employees. Really appreciate how we were treated the 19th of Sept. by both of them also Omar in finance. Our Thanks to all three of them especially Mr. Massad. Everett & Stella Meridieth More

Ruined my dream purchase I had waited years to purchase the car of my dreams only to have it ruined by lies, high pressure and the old bait and switch. I ended up buying the I had waited years to purchase the car of my dreams only to have it ruined by lies, high pressure and the old bait and switch. I ended up buying the car, but will never forget how my wife and I were treated. My advice is go somewhere else. More

Sold me a lemon I purchased a 2017 RAM 1500 on 9/21/17, with 15k down and credit at 783. Bob gave me a ridiculous Apr of 7.95% and said he can't do any better and did I purchased a 2017 RAM 1500 on 9/21/17, with 15k down and credit at 783. Bob gave me a ridiculous Apr of 7.95% and said he can't do any better and did not even try. After a day of use and 100 miles on the ODO, the trucks transmission valve body went out. I had it towed to the dealership and so far it has been a week and the least of their priority. I left Bob numerous messages with how unhappy I was with the ordeal, and yet to hear back from him. Stay away from this dealership!!! More

Great truck, great experience. Kyle Brown bent over backwards to get the exact truck that I wanted. Jumped through hoops to get a second truck (better, with more features) when the Kyle Brown bent over backwards to get the exact truck that I wanted. Jumped through hoops to get a second truck (better, with more features) when the first truck he traded for didn’t pan out (slight glitch with options on that one). I highly recommend Kyle (and Elk Grove Dodge) if you’re in the market for a Dodge/Chrysler/Jeep vehicle. I’ll be a repeat customer in the future for sure. Thanks again Kyle! More

Know what you are wanting This will be a two part review. First my experience with Cliff Rogers was great! I was able to tell him what I wanted and he was able to show This will be a two part review. First my experience with Cliff Rogers was great! I was able to tell him what I wanted and he was able to show me what was in stock and didn’t try to sell me something that I didn’t want. I was working with a few dealerships and when I found something I wanted at another dealership and Elk Grove didn’t have anything in stock that would work, Cliff was able to get back with me in a day and get me exactly what I was looking for at a better price. I decided that I was going to give Elk Grove the first shot because I felt that Cliff deserved the sale because of the work he did for me. Once everything was turned over to the finance department is when my experience turned south. Jay comes out and explains that he could only get my payments down so low without a down payment of a certain amount. The numbers didn’t make sense as I had done my research before coming to the lot. I asked Jay to see the numbers because all he was showing me was the price of the Jeep and the final payment price. He kept saying that he would show me those numbers but to get the payment down I would need to provide the down payment. After about an hour he finally produced the numbers in front of me only for me to see why the numbers weren’t adding up. The trade in offer for my vehicle that I was trading in was over twice as low as other dealerships had offered. I informed Jay that now it all makes sense why the numbers didn’t add up, and that if he would have just told me what they were offering for the trade in and shown me the numbers up front we could have all saved ourselves time. I asked for my keys to my vehicle thanks them for their time and let them know that I would go somewhere else if that was best they could do for the trade. Jay insisted that they could make this deal. We spent another hour with him telling me that he would give me what I needed and then doing something completely different. Jay hid numbers from me when I asked him for them and moved numbers around to make it look like he was giving me what I wanted but in reality I was just paying for it a different way. The only reason this was an average experience is that once I had enough from Jay I told him that I was done working with him and left Cliff stepped in and saved the sale. Cliff was able to take Jay out of the picture and get me what I asked for the whole time. At this point I worked with Cliff and Keith Baker and was able to get into the Jeep that I wanted. I would recommend this dealership to someone because the deals they are able to give can’t be beat. But I would also make sure they know that they may hide numbers from you and to know what you should be getting before you get there or they just may take advantage of you. More

New Jeep Cherokee purchase Saw an on line price for this vehicle. Called dealership and said I would like to test drive and would be in shortly. Car was waiting when I arrived. Saw an on line price for this vehicle. Called dealership and said I would like to test drive and would be in shortly. Car was waiting when I arrived. Liked test drive, purchased car at advertised price. Sales experience went great. No pressured pleasant experience. More