Elk Grove Dodge Chrysler Jeep Ram

I want to share my recent car buying experience with everyone! Kem truly made the process seamless and enjoyable. He carefully listened to my specifications, exceeded my expectations, and went above and everyone! Kem truly made the process seamless and enjoyable. He carefully listened to my specifications, exceeded my expectations, and went above and beyond to ensure I found the perfect car within my guidelines. His attention to detail and ability to build rapport made the entire experience exceptional. I was pleasantly surprised to drive away in the car of my dreams. Thank you for having such a dedicated and customer-focused team member like Kem. More

EJ took good care of us and helped us get a good deal. We’ll surely go back the Elk Grove Dodge for our next vehicle. We’ll surely go back the Elk Grove Dodge for our next vehicle. More

Ernesto was very helpful and made the process simple which was appreciated since I had never bought from dodge before which was appreciated since I had never bought from dodge before More

This dealership is awesome. They work with you to get you the car and move on you ride. I really recommend this place They work with you to get you the car and move on you ride. I really recommend this place More

Took my Ram in for fluid change and tune up. They called that same afternoon to say it was done but recommended replacing the brakes and it would take a day to get the parts I told them to go ah They called that same afternoon to say it was done but recommended replacing the brakes and it would take a day to get the parts I told them to go ahead and take care of it. 4 days later, I called at least 10 times but the service dept doesn’t answer the phone or return messages. They finally called late afternoon and said the same thing they had said 4 days ago, recommending brakes and would need to order the parts. They had done nothing. I just picked up my truck and took it to a different shop to have the brakes done. More

Possibly the worst car buying process I've been through. The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so much in getting a car. The car is new but received it with a scratch that has yet to be fixed sufficiently. My address was incorrect on documents even after correcting the finance manager twice (also put an incorrect email address as well on lojack registration forms). Most important of all, I received a check for the loan of the car from my bank and that has yet to be cashed. I received a letter from my bank two weeks ago saying the check couldn't be cashed because it wasn't endorsed to the elk grove cdjr, and they could call the bank to clear it and cash it. I would have endorsed it but they took the check from me and said they would take care of everything (clearly they didn't). I immediately called the finance manager and he told me the department that handles the checks is PROBABLY on top of it already, but I asked him to call them and talk to them about to make sure they are, and he assured me that he would. That was two weeks ago. I spoke with my bank today and they informed me that the check still hasn't been cashed, now I'm currently trying to speak with someone in upper management but can't get through to anyone. More

I bought a new truck on April 5 2024 and on April 8 2024 the transmission went out. I took into the dealership, and I have been checking up on it and all they keep telling me is that they are waiting on Chr the transmission went out. I took into the dealership, and I have been checking up on it and all they keep telling me is that they are waiting on Chrysler to approve the ticket and the transmission is on back order and they don't know when they will get it once CHRYSLER approves the ticket. This is my first Dodge and I hate to say probably my last one I have bought. I have my own business and if I worked as slow as Chrysler does to make it right with my customers I would be out of business. More

Poor customer service, way over priced, lost paperwork, had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking f had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking fluid again. Took vehicle to the other shop to handle. More

Great service by managers for the purchase of my nice new jeep compass from here jeep compass from here More

There are extremely lack of communication which leads to inefficiency. I had eyed this 2017 BMW under a previous sales rep who just lied through his teeth just to get me at the dealership only to find out inefficiency. I had eyed this 2017 BMW under a previous sales rep who just lied through his teeth just to get me at the dealership only to find out that the car was never ready to be seen. Fortunately that's where I interfaced with Dao who salvaged some of this bad experience and because I wanted the car, it helped having to deal with all this nonsense. More