Elk Grove Dodge Chrysler Jeep Ram

Victor Macias Victor is awesome! He worked hard to get us the vehicle we wanted, jumping through hoops for us! No pressure, stayed with us the entire time and made Victor is awesome! He worked hard to get us the vehicle we wanted, jumping through hoops for us! No pressure, stayed with us the entire time and made sure we were happy with our vehicle. More

Friendly and efficient Travis was great to work with! I new what I wanted . Everyone at the dealership was very helpful. If you are looking for a RAM Truck this is the pla Travis was great to work with! I new what I wanted . Everyone at the dealership was very helpful. If you are looking for a RAM Truck this is the place to go! More

Great dealership !!! Victor was awesome to work with. He helped me find the truck I wanted and we discussed price prior to my arrival. I was able to spend much less time a Victor was awesome to work with. He helped me find the truck I wanted and we discussed price prior to my arrival. I was able to spend much less time at the dealership. Signed paperwork while my truck was being detailed. Then out the door and on the road. Very happy with the purchase. Thanks to Victor and his team, I left very pleased with the experience, and you can’t beat the prices. Thanks Victor! More

Absolutely amazing, and such an easy process This is the man to See u through your sale. Seemed like minutes of having it all done. Thanks so much for your hard work This is the man to See u through your sale. Seemed like minutes of having it all done. Thanks so much for your hard work More

Horrible customer service experience Horrible experience. Four individuals came to me and asked if I had been helped. All would ask what type of vehicle I was looking for, leave, and neve Horrible experience. Four individuals came to me and asked if I had been helped. All would ask what type of vehicle I was looking for, leave, and never came back. The fifth person who came to me was very rude and asked if I was going to buy that same day or not. His tone and attitude while asking that was the worst! It felt like he was asking if I was just planning on wasting his time. Never going back! One individual who gives you horrible customer service is understandable and can be worked out, but five?! Must have poor management! More

Professional Dealeriship We had a small hiccup when my husband and I brought my mom here to buy a Jeep, but Gordon Williams was quick to fix it for my mom. He made sure to get We had a small hiccup when my husband and I brought my mom here to buy a Jeep, but Gordon Williams was quick to fix it for my mom. He made sure to get the matter resolved as quick as possible for her. And everyone was incredibly apologetic and understanding. Nangi Sawe took care of us for paperwork. Nangi is very professional and caring. He made the paperwork process comfortable and smooth. One of the the reason we drove all the way out to Elk Grove Dodge was for their pro veteran advertisement. This dealership is definitely pro military and veteran as they advertise. My mom served a lot of years in the Air Force and is a veteran’s wife. It’s great to bring her to a professional dealership that makes her happiness a first priority. I truly appreciate everyone’s exceptional hard work. Thank you so much. More

Just don't use Chris Estrada as your salesperson! This review pertains only to my salesman, not the dealership. I've purchased three vehicles from Lasher in the past 2-1/2 years. Two of those were p This review pertains only to my salesman, not the dealership. I've purchased three vehicles from Lasher in the past 2-1/2 years. Two of those were purchased from Chris Estrada. A couple of years ago I purchased a new 2016 Jeep Grand Cherokee from Lasher. Chris was my salesman. My experience was relatively good. Last year my girlfriend purchased a 2018 Jeep Sahara from Cliff. Cliff was great! Last week I decided to purchase a new Ram pickup so that I could pull a trailer. I decided to use Chris again. He just happened to be at the dealership so he showed my girlfriend and I several trucks. We found one we liked so started the paperwork process. Chris, however kept disappearing. We just sat and kept waiting. He'd return and disappear again for a long period of time. This went on for awhile. It was around 9:00 pm and we were told we were ready to talk with the financing people to complete the DMV work. Chris said it wouldn't be long because the paperwork was already in the system (that was a lie). Well, we waited and waited. Chris told us there were three finance people when there was only two. They too kept getting up and leaving their offices. Both were working with customers; the same ones for what seemed like hours! Now it was getting to be around 11:30 pm. My girlfriend and I finally said forget this, we were going home. Chris said no, no don't go, it would only be a few more minutes. Well, that was a lie too. Chris said for our troubles he'd fill the truck up with gas when I returned to drop the spare key off to my Cherokee. I had to ask him to put gas in the new truck because it was on empty before I even drove off the lot (guess he was going to let me drive off the lot with it on empty). He did but put very little in it. Well, the next day I returned to give the dealership the check for the truck. Chris was there and said he had to take a customer for a ride so I had to wait for him. When he returned I gave him the keys to the truck to get gas. He looked annoyed but took the truck to get gas. He returned and handed me the keys and headed back inside the dealership. I got in my truck and found that he only put a little over a quarter of a tank in it (it already had a quarter tank in it). I could have tracked him down however I thought I'd just call him out on Yelp and on his survey. Chris Estrada cares more about making the sale to line his own pockets than satisfying a return customer. Avoid using him. Ask for Cliff! It's too bad because the dealership is fine, just not this particular salesman. More

New Car Buying Experience This dealership took the stress out of the new car buying experience. John Benton was my salesman, and was nothing short of a class act. He was very f This dealership took the stress out of the new car buying experience. John Benton was my salesman, and was nothing short of a class act. He was very friendly, professional, well-informed, and took the time to explain the process as well as everything pertaining to my new Jeep Renegade. The Sales Leader and Finance Manager also worked effortly in giving me the best deal possible. Thank you so much for a great experience!! More

Great experience Adam made the whole car buying experience a blast with his knowledge and great customer service. He helped me and my fiance get the car we wanted at a Adam made the whole car buying experience a blast with his knowledge and great customer service. He helped me and my fiance get the car we wanted at a great price as well. Would highly recommend him to friends and family. More

Expert Customer Care and Absolute Professional I bought a new Jeep from out of state and Victor was absolutely great. He is not the typical auto salesperson, he is honest, transparent, considers yo I bought a new Jeep from out of state and Victor was absolutely great. He is not the typical auto salesperson, he is honest, transparent, considers your needs, and made the whole process incredibly easy. I consider myself a difficult customer as I tend to overwork the details, and he was always a step ahead and very accommodating. I would recommend Victor to any of my friends and Elk Grove Dodge is equally excellent. More