Elk Grove Dodge Chrysler Jeep Ram

Completely Ripped Off Came here looking to trade in my car for a jeep. I was offered $10,000 less than my car was KBB for and was told that was the appropriate price for m Came here looking to trade in my car for a jeep. I was offered $10,000 less than my car was KBB for and was told that was the appropriate price for my car. I was also putting a good down payment down. The payments they offered me were quite a bit higher that I would have liked but I wanted the car so I went with it. Part of the reason I justified paying that much a month was because I was told it would include a very good warranty. After 6 hours of being there I was finally signing papers to purchase the jeep. When the financial department was going over the paper work with me she seemed confused because the whole warranty page was blank. I was told no warranty was included at all and they completely lied to get me to buy the car. I got up from being halfway through singing the papers and walked out. I would never recommend coming here with all the lies I was told. More

Not a Great Buying Experience We called the dealer because they had a good price on their website for a Ram truck that we couldn't find anywhere else and we asked for the pricing/f We called the dealer because they had a good price on their website for a Ram truck that we couldn't find anywhere else and we asked for the pricing/financing compared to Costco's over the phone/email. They sent us pictures of the quotes so we decided to drive down over two hours. We also asked if we could put a down payment on a credit card because we had an online account we had to transfer from to get cash. They said that was OK over the phone. When we got there and decided to buy the truck they gave us a totally different price and told us we could not use a credit card or if we did there would be huge fees. Luckily we had the text that showed the price we were given (and it was on the website!!) and after telling them we drove over two hours because they said we could use a credit card they finally agreed we could. They also told us the truck didn't have a bed liner (which we saw when we test drove it) and tried to sell that to us. We had an 18 month old with us and they still made us wait forever and did not tell us what they were doing. It was way past his bedtime, but they didn't seem to have any compassion. I will say they drove the truck up to us because we couldn't take it that night due to an update that was needed on the software so at least they were willing to deliver it. More

Service department is horrible I previously paid for a invalid diagnosis on a Saturday paid for a part that didn't come until Tuesday I took off work and I brought my car in at 11: I previously paid for a invalid diagnosis on a Saturday paid for a part that didn't come until Tuesday I took off work and I brought my car in at 11:30 a.m.on a Wednesday and mu car is still is not done. I was told by one of your service advisor Matt W. That the post that was needed is there and that my car will immediately be worked on that was at 3:30 when I called ...I called back before closing and was told that my car has to now stay overnight because of a missed diagnosis And not being treated as a high priority due to an error on the establishment's part that took place on Saturday. I asked for an updated status in the morning at around 7:30 So that I won't be inconvenienced due to their error and was told no. I am hoping I can get my car at 830 tomorrow morning So that I don't miss my appointment. More

Had a great experience with Rafik!! It was fast straight to the point! Didn’t feel like they were trying to get over on me. I told them what I wanted and what I was working with and they It was fast straight to the point! Didn’t feel like they were trying to get over on me. I told them what I wanted and what I was working with and they made it happen!!!! More

Awesome salesman Our salesman VICTOR MACIAS is awesome! He worked very hard to find us the exact vehicle including having to go through the process of getting it from Our salesman VICTOR MACIAS is awesome! He worked very hard to find us the exact vehicle including having to go through the process of getting it from another dealer. He stayed with us throughout the entire process and stayed in contact with us until we took possession of the vehicle. He still stays in contact with us! We would definitely recommend Victor to anyone and would have no problem being a reference for him. We think he should receive "salesman of the year" award! Legarde and Cindy Moses More

Lasher - Elk Grove Dodge Darren White at Lasher- Elk Grove Dodge was SO patient and helpful during our visit for the Labor Day Sale! I went in knowing that I wanted a Jeep Gra Darren White at Lasher- Elk Grove Dodge was SO patient and helpful during our visit for the Labor Day Sale! I went in knowing that I wanted a Jeep Grand Cherokee- not knowing much else. I test drove a few other cars just for that “piece of mind” to fully convince myself I shouldn’t settle for anything else than my “dream SUV”! The entire staff was so helpful, from serving us (the most delicious!) cupcakes, to hounding everyone on the lot until someone found me a charger for my iPhone! I couldn’t have asked for a better experience! Thanks, Darren and staff! More

Amazing Service Omar was amazing. He made the whole financing part so quick and painless. He explained everything and did not try to force us to buy extras that were Omar was amazing. He made the whole financing part so quick and painless. He explained everything and did not try to force us to buy extras that were not necessary for us to have. It was so refreshing to have someone selling us something and we could trust and not worry about being screwed. Matt Cowan was so awesome he was able to get us the truck we Wanted and then some. He walked us through the whole process. He made sure we understood all the facets of the truck including getting our information downloaded. More

Buying a new car Victor was so friendly and helpful. Would definately come back for everything. everyone there was polite and made sure everything was taken care of be Victor was so friendly and helpful. Would definately come back for everything. everyone there was polite and made sure everything was taken care of before leaving. More

amazing experience James was amazing and made this process very easy.i was preapproved over phone and wasnt at the dealership more than an hour. Best car experience i ha James was amazing and made this process very easy.i was preapproved over phone and wasnt at the dealership more than an hour. Best car experience i have ever had. More

Thank you Elk Grove Dodge Chrysler Jeep Ram Fiat Very friendly and professional team, listening and caring, knowledgeable and supportive. Warren Clarke and Zubair Malakzay provided an excellent sense Very friendly and professional team, listening and caring, knowledgeable and supportive. Warren Clarke and Zubair Malakzay provided an excellent sense of service with a personal care. Highly appreciated and not taken for granted. They provided the sense they can be trusted and that they will be there for you. Thank you! More