Elk Grove Dodge Chrysler Jeep Ram

Victor is completely and utterly worthless Victor and I spoke yesterday about TRYING to buy a TRUCK from Lasher and the horrible experience we have had so far.. HE PROMISED he was different and Victor and I spoke yesterday about TRYING to buy a TRUCK from Lasher and the horrible experience we have had so far.. HE PROMISED he was different and would get the information and call me right back... 30 hours later no call multiple emails sent, text messages sent, now I get a reply and he wants to know what options I want. I GAVE THIS IDIOT the EXACT STOCK # of the unitI want to purchase on his lot...??? WASTE of Time. More

Waste of time. Arrived to look at the Jeep compass wandered the grounds looking without help which was fine because sometimes it's best not to be annoyed by car sale Arrived to look at the Jeep compass wandered the grounds looking without help which was fine because sometimes it's best not to be annoyed by car salesman. I asked the salesman if they could help people with bad credit and he said yes and led me to this rude self serving jerk. My girlfriend's credit is bad so we needed to know if buying was even an option for her. They insisted we run her credit to see if she could afford the 16k car. After sitting in the lobby for a couple hours they attempted to push some used Volkswagen on her instead of the car she wanted. Half hour later the salesman and sales manager above come out and act surprised saying she has some issues with her credit (duh we told them that) after circling various things on her report and wasting more time I suggested that they give us a summary of what exactly we needed to do to buy the car we came for. More down? Co signer? To which the sales manager agreed then ran off to his office again. Keep in mind it's almost 9 pm at this point and we live in another county. After waiting another half hour with the girlfriend frustrated to tears I told her to go advise them we were tired and that they could call her and let her know if she had the potential to even buy the car. After several hours they could even tell her that much yet somehow felt comfortable enough to sell her a Volkswagen but not a Jeep compass. After a few minutes I approached the office and noticed the sales manager scrolling through various cars on the ACCURA website! When I asked him why it was taking so long to say if she was qualified to buy this guy turned to me and said "I'm trying to find you a great deal" and my reply was "we want the compass" he then went on a rant about VIN numbers etc. I told him there are 8 cars on HIS lot, not accura that we are interested in. He then got angry and asked me if people told me how to do my job when I was at work. How rude! I told him I wasn't trying to tell him how to do his job but that we were tired and couldn't wait any longer. He then became enraged talking about how it was worth it because he was "working for us" isn't that his job? At that point given that this guy thinks he was doing us a favor by doing his job we decided to go. As we walked out he made it clear that if we left he would no longer try to get her qualified. I told him we would buy elsewhere if needed. He then suggested that We do so. Is this professional behavior? The salesman was shocked saying the manager was tired or whatever. This tool was rude, he acted like us spending over 20k at his dealership was some sort of favor to us and in the end all we wanted was a yes or no on if she could even buy the car with her credit and how much money would she need to come up with. Paying cash for the car was an option but this guy made the process so conviluted and difficult to say nothing of the delay tactics that they use to get you "invested" in the car so you are more likely to buy it. I'd rather spend a few thousand elsewhere than deal with this unethical, self serving, rude, cocky jerk! Gee Gordon, how nice of you to "work for us" when we come to the dealership to spend twenty thousand dollars! I'm sorry if we put you out! The salesman himself was great. I'd suggest getting rid of this Gordon jerk or cut his hours so he's not a complete train wreck when people come in late in the evening. More

Purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab My wife and I worked with Coach on the purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab and from the beginning felt that we were always treate My wife and I worked with Coach on the purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab and from the beginning felt that we were always treated with dignity and respect. Even though the RAM that we wanted was not in Elk Grove Dodge's current inventory, he assured us that they would be able find it and complete the transaction before the current sales incentive expired. Within a few days, we were delighted to hear from Coach that the dealership had secured two trucks that met our exact specifications. The purchase process went super smooth including our experience with the finance manager Keith Baker, who helped us to get excellent terms on the extended warranty. Within a few hours we were driving home with the exact truck that we wanted and received all available sales incentives. We were very pleased with the entire purchase experience and give everyone that we worked with at Elk Grove Dodge a 10 out of 10 star rating. Thanks again Coach for your excellent assistance! Kim and Sue Morford More

Great Customer Service I came in the morning of my scheduled service and Josh was there to make the process seem both easy whiles also being very informative. Anytime I need I came in the morning of my scheduled service and Josh was there to make the process seem both easy whiles also being very informative. Anytime I need work done on my vehicles I'll make sure to look out for him. More

Proud Owners of Our New Rubicon! We are like thrilled new parents of a new born, but it's a Jeep, Rubicon, Turbo, 4 cylinder, 8 speed automatic! I know more about Jeeps than I ever t We are like thrilled new parents of a new born, but it's a Jeep, Rubicon, Turbo, 4 cylinder, 8 speed automatic! I know more about Jeeps than I ever thought I might. Phil Gibson and Zubair Malakzay were exemplary as our internet sales team to make our dream come true. They took care of us. Let's face it buying any vehicle is a big deal. Buying a Jeep is even bigger. My husband and I have been planning to get one at some point, that discussion started many years ago. Elk Grove had the best deal we could find and the Jeep with the right color and combination of options. Finding all the options we wanted was the hard part. Phil made the buying part as easy as he could. We are also very pleased with the addition of a bumper to bumper lifetime warranty. Extra insurance is wonderful for "just in case" situations! I'd recommend these guys to anyone and everyone. More

Quick easy process. Great price on truck. Elijah Evans and Nangi Sawe were very helpful and considerate explaining the options and finding me a truck with everything I wanted on it. They were Elijah Evans and Nangi Sawe were very helpful and considerate explaining the options and finding me a truck with everything I wanted on it. They were kind enough to help me find a box and move my gear out of my trade in and into the new ride! Thanks guys!!! More

Love my new Jeep Cherokee I went to the Elk Grove dealership just to see if they had any Jeep Cherokee's marked down before the 2019 vehicles arrived. Salesman Rafik Elmakareh I went to the Elk Grove dealership just to see if they had any Jeep Cherokee's marked down before the 2019 vehicles arrived. Salesman Rafik Elmakareh greeted me and said he had the perfect Jeep for me, he was right! My overall experience from start to finish was amazing. Rafik went above and beyond to make sure I understood the process and made sure that I was comfortable with my decision, I will definitely be coming back here as well as recommending them to friends and family. More

Extensive inventory at good prices, though weak salesmanship I recommend this dealership based on their extensive inventory and pricing. We saw the Dodge Ram we wanted on line, made an appointment, and saw and I recommend this dealership based on their extensive inventory and pricing. We saw the Dodge Ram we wanted on line, made an appointment, and saw and purchased the truck at their advertised price, which was significantly less than we saw anywhere else and was quite fair. "Coach" Hall was our sales rep. He was very lackluster during the entire experience and left both of us feeling like we were an inconvenience to him, but since we were able to purchase the truck we wanted at a great price, I think that's more important that having a slick salesman massaging our egos and entertaining us and then walking out without purchasing because the price wasn't right. On the downside, neither he nor anyone else there made much effort at all to make sure we understood the features of the truck before we left; they didn't give us an owner's manual and told us to download one off the net; we sat around for long periods of time waiting for things to move forward even though we were not hesitating to buy the truck at their price, and we had no idea where "Coach" disappeared to. Their finance person gave us the squeeze at the end of the evening, trying to convince us to purchase their extended warranty, and then, after we declined, she zipped through the final details on the purchase contract where the critical issue of exact details of what we were paying were laid out, but she backed up to explain it in proper detail once we pressed her to do so. I certainly didn't feel like I was "appreciated" or "made to feel special", but we are glad to have the truck, and would recommend this dealership if they are offering your desired vehicle on line or elsewhere at a price you find agreeable. More

Awesome! And great experience! I worked with herbie I was waaay cool. It was a lot of fun for the entire process. I would definitely recommend this place to anyone!! & Herbie. do yo I worked with herbie I was waaay cool. It was a lot of fun for the entire process. I would definitely recommend this place to anyone!! & Herbie. do yourself a favor go here first and save some time. More

Amazing , everyone there was honest def will be back again Most honestly car dealer we have ever dealt with. Travis the salesman was the best we ever had , awesome guy! We will be back on our next buy Most honestly car dealer we have ever dealt with. Travis the salesman was the best we ever had , awesome guy! We will be back on our next buy More