Elk Grove Dodge Chrysler Jeep Ram

The sale rep ability The sales rep ability to draw me deeper into the two vehicles was intriguing. Her reasoning skills backed by the knowledge of the products is second The sales rep ability to draw me deeper into the two vehicles was intriguing. Her reasoning skills backed by the knowledge of the products is second to none. I have been searching but now i have stopped .My purchases moving forward is here, my friends and clients will go here as well. Thanks Marcus from whitehill St, if any new products fit my need reachout More

The purchase was ..... A COMFORTABLE experience. I arrived late, the truck I had called about was waiting for me; I asked to see a different one. No problem! I especially loved the amount of data I arrived late, the truck I had called about was waiting for me; I asked to see a different one. No problem! I especially loved the amount of data provided me. Features of the truck that made it a good buy. Then on top of all that, the DISCOUNTS really were terrific. I like to make knowledgeable decisions. I believe that is what I did. The truck is wonderful. My son might go there too! More

Honest dedication salesman My husband I purchased a Chrysler 300 .Herbie McQuay was our salesman. Herbie went out of his way to get us approved. Worked on his day off, met us h My husband I purchased a Chrysler 300 .Herbie McQuay was our salesman. Herbie went out of his way to get us approved. Worked on his day off, met us half way to sign papers and get the car. Herbie took the time to answer our questions via text or by phone. Herbie was honest and straightforward, there was no false hopes, lies or trying to sale us a car we did not want. I admit I almost gave up hope on getting approved for the car we wanted. I was dreading the buying process due to if you dont have good credit its usualy the situation where the Sales person will tell you No but you can have this junker instead or you have to put half down.Well not this time. THANKS TO HERBIE. this has been the best car buying experience we have had in our entire lives. If you are looking for a car, I reccomend calling Elk Grove Chrysler's Jeep and ask for Herbie McQuay. Thank you do much. More

Rude unprofessional finance personnel I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with th I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with the finance guy, Amarquez. From the start he seem very impatient because he was trying to sell me more products that I didn’t need and I declined the offers from the start. I was told there’s a $1k discount if I owned a gmc truck. I did owned one. He asked for gmc truck proof in which I showed to him. He took a look at the paper and told me it’s a van not a truck. I told him it’s a truck not a van. I owned a commercial truck. Without letting me showed to him or explain, he got upset and told me I was wasting his time. Thus, the deal was off, he then quickly gathered all my paperwork (with my personal info and my check that I had to pay for the new car) away . I then asked him to give my check back because it’s in the that files of his. He took it out and gave to me. Once I got my check back, I got up and walk out from his room to go home. As I was walking he called me back and wanted to look at my check (I have a business check with my business name and address on it) he looked at it and said “ok, so this is where you work.” And he walked off. What is that supposed to mean?!?! I am extremely shocked of the unprofessional customer service of his. Saying I’m wasting his time is already enough let alone his last statement was unacceptable. More

Another successful sales interaction I am always pleased with the attention and knowledge of the sales and support teams. They take a necessary time to explain the sale and make clear eve I am always pleased with the attention and knowledge of the sales and support teams. They take a necessary time to explain the sale and make clear even the most complex issues. I am very pleased with the dealership in every aspect. Extra thanks to Massad Saeed, Gordon Williams, Shanna Fairbanks, Nangi Sawe, Keith Baker and Arturo. More

Thank you Gordon and Shawna!! These guys went above and beyond in helping me get the truck I wanted. From the time I got there till the time I driove off with my new truck. They we These guys went above and beyond in helping me get the truck I wanted. From the time I got there till the time I driove off with my new truck. They were right there to assist with the entire process. Very happy with the deal and truck. Thank you guys!! More

Excellent customer service Tom price was the sales men at Elk Grove dodge. In California. The guy made my car buying experience smooth and easy! Everyone at the dealer was super Tom price was the sales men at Elk Grove dodge. In California. The guy made my car buying experience smooth and easy! Everyone at the dealer was super friendly and professional. I would be definitely be coming back to purchase another new vehicle from them! More

Dope!!! Travis was amazing. Went above and beyond. Customer service was on point. Nice attitude and very good personality. When you go in ask for Travis McDo Travis was amazing. Went above and beyond. Customer service was on point. Nice attitude and very good personality. When you go in ask for Travis McDonald. He’ll take good care of you. More

Tried to upcharge me & Unprofessional customer service Finally found a truck that I was ready to purchase. Being that I do not live close, I requested that the price including taxes and fees be finalized o Finally found a truck that I was ready to purchase. Being that I do not live close, I requested that the price including taxes and fees be finalized over the phone. I didn’t want to drive all the way out to the dealership if we could not settle on a price that I could afford. The salesperson wrote up the truck price including taxes and fees. Everything looked good so I drove out to the dealership to finish the paperwork and pick up the truck. Upon completing the paperwork, the salesperson tried to charge me $5,000 more than the agreed upon price. After much negotiation, the dealership finally agreed on the originally quoted price. I bought the truck and was then informed that they only had one key and would need to mail me the second key that Monday. Two weeks passed and I never received my key. I tried getting in touch with someone for a week; however, no one would call me back or help me with my situation. I finally got in touch with a receptionist, Sonia, and was put on hold while I was in the middle of explaining what has transpired. The receptionist was rude and unprofessional. I then got transferred to a manager who said he would provide me with a second key if I was willing to drive all the way out to Elk Grove. So much hassle with the truck price and second key. More

Mike Lomba is a good guy. Mike did a great job, got me a good deal and is appreciative of the business. Frank Ross generates the lead for me to work with Mike. Mike did a great job, got me a good deal and is appreciative of the business. Frank Ross generates the lead for me to work with Mike. More