Elk Grove Dodge Chrysler Jeep Ram

I LOVE MY NEW RAM! Our experience at Elk Grove Dodge Chrysler Jeep Ram Fiat was easy, relaxing and fun. But I truly believe that was because of Travis. He made the car b Our experience at Elk Grove Dodge Chrysler Jeep Ram Fiat was easy, relaxing and fun. But I truly believe that was because of Travis. He made the car buying experience for us so nice that it kind of felt weird because I'm not used to having a nice experience. I'm extremely happy with my new truck because I know I didn't over pay for it and it is exactly what I wanted. Thank you so much Travis! More

Great experience. The sales person Donnie Anderson was really great. Got the car I wanted at the price I wanted. In and out of the dealership pretty fast considerin The sales person Donnie Anderson was really great. Got the car I wanted at the price I wanted. In and out of the dealership pretty fast considering it was Labor Day weekend and they were busy. We are a family with 7 jeeps starting with a 1964 CJ5 and 4 Dodge Ram 4 x 4 trucks so maybe an easier sale Ha Ha. More

Bought jeep compass, no gas. I just bought a brand new Jeep Compass from this dealership, they didn’t even fill up gas in the tank. After purchasing the vehicle when I was about t I just bought a brand new Jeep Compass from this dealership, they didn’t even fill up gas in the tank. After purchasing the vehicle when I was about to leave with the car, I noticed there was no gas, i went back in and asked them to fill it up. Mr. Zubair (sales) promised me that he will send me a gift card of $50 instead and gave me his email address to request the gift card. I sent him an email, also called him and asked about it, but I NEVER RECEIVED THE GIFT CARD. When buying a $32k car, they don’t have the courtesy to fill up gas in the car when delivering the car. He doesn’t even reply to emails. More

Service after Purchase We bought a new 2018 Jeep Wrangler that required additional "add bill" services after purchase. Jim Azbill was wonderful to work with in getting these We bought a new 2018 Jeep Wrangler that required additional "add bill" services after purchase. Jim Azbill was wonderful to work with in getting these completed. Jim arranged for our rental car and handled the details of the parts needed for the additional services. He also stayed in constant contact with us through the 2 days to advise us on the completion of the two major services. He walked us through the pick up of our vehicle and the return of our rental car. In every way Jim was a tremendous help and we are thankful for his kind and informed assistance. More

Outstanding I called and told Edward Richardson what I was looking for and before I knew it he called me back and said he had found something. I went in at 4pm a I called and told Edward Richardson what I was looking for and before I knew it he called me back and said he had found something. I went in at 4pm and drive away with more than I expected in my new car. Payments on target, warranty is great and wonderful knowledge and Customer service More

The sale rep ability The sales rep ability to draw me deeper into the two vehicles was intriguing. Her reasoning skills backed by the knowledge of the products is second The sales rep ability to draw me deeper into the two vehicles was intriguing. Her reasoning skills backed by the knowledge of the products is second to none. I have been searching but now i have stopped .My purchases moving forward is here, my friends and clients will go here as well. Thanks Marcus from whitehill St, if any new products fit my need reachout More

The purchase was ..... A COMFORTABLE experience. I arrived late, the truck I had called about was waiting for me; I asked to see a different one. No problem! I especially loved the amount of data I arrived late, the truck I had called about was waiting for me; I asked to see a different one. No problem! I especially loved the amount of data provided me. Features of the truck that made it a good buy. Then on top of all that, the DISCOUNTS really were terrific. I like to make knowledgeable decisions. I believe that is what I did. The truck is wonderful. My son might go there too! More

Honest dedication salesman My husband I purchased a Chrysler 300 .Herbie McQuay was our salesman. Herbie went out of his way to get us approved. Worked on his day off, met us h My husband I purchased a Chrysler 300 .Herbie McQuay was our salesman. Herbie went out of his way to get us approved. Worked on his day off, met us half way to sign papers and get the car. Herbie took the time to answer our questions via text or by phone. Herbie was honest and straightforward, there was no false hopes, lies or trying to sale us a car we did not want. I admit I almost gave up hope on getting approved for the car we wanted. I was dreading the buying process due to if you dont have good credit its usualy the situation where the Sales person will tell you No but you can have this junker instead or you have to put half down.Well not this time. THANKS TO HERBIE. this has been the best car buying experience we have had in our entire lives. If you are looking for a car, I reccomend calling Elk Grove Chrysler's Jeep and ask for Herbie McQuay. Thank you do much. More

Rude unprofessional finance personnel I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with th I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with the finance guy, Amarquez. From the start he seem very impatient because he was trying to sell me more products that I didn’t need and I declined the offers from the start. I was told there’s a $1k discount if I owned a gmc truck. I did owned one. He asked for gmc truck proof in which I showed to him. He took a look at the paper and told me it’s a van not a truck. I told him it’s a truck not a van. I owned a commercial truck. Without letting me showed to him or explain, he got upset and told me I was wasting his time. Thus, the deal was off, he then quickly gathered all my paperwork (with my personal info and my check that I had to pay for the new car) away . I then asked him to give my check back because it’s in the that files of his. He took it out and gave to me. Once I got my check back, I got up and walk out from his room to go home. As I was walking he called me back and wanted to look at my check (I have a business check with my business name and address on it) he looked at it and said “ok, so this is where you work.” And he walked off. What is that supposed to mean?!?! I am extremely shocked of the unprofessional customer service of his. Saying I’m wasting his time is already enough let alone his last statement was unacceptable. More

Another successful sales interaction I am always pleased with the attention and knowledge of the sales and support teams. They take a necessary time to explain the sale and make clear eve I am always pleased with the attention and knowledge of the sales and support teams. They take a necessary time to explain the sale and make clear even the most complex issues. I am very pleased with the dealership in every aspect. Extra thanks to Massad Saeed, Gordon Williams, Shanna Fairbanks, Nangi Sawe, Keith Baker and Arturo. More