Elk Grove Dodge Chrysler Jeep Ram

So, I got a very nice Ram 1500, and I am very happy with the vehicle. The sales experience was rather a different story. Among the issues I had, include the following: 1. I had done my homework and had the vehicle. The sales experience was rather a different story. Among the issues I had, include the following: 1. I had done my homework and had printed out the listing for the three identical Ram 1500's they had in stock. The printouts indicated that the vehicle came with a Class IV trailer hitch. In trying to find one of the vehicles we kept looking for trucks of the same description WITH the hitch. Nowhere to be found. Finally my salesman realized that the printout was incorrect. No hitch. Not a huge deal in and of itself, but a bit discouraging. 2. The dealers web site indicated zero percent interest in at least two places, including providing payment estimates based on that. No zero percent interest. This was described as something "that always appears on their web site, but does not exist". A bit more discouraging. 3. Factory rebates are listed. Only to find out that to qualify you must use Chrysler Capital financing - which is about twice the going interest rate. Fortunately I was only going to finance less than half the sell price. Further discouragement. 4. I ended up stuck at the dealership for like 7 hours. The last time I bought a vehicle from a Fiat Chrysler America, I was in and out in less than 2 hours - and with 3% financing. They don't realize how close I came to getting up and walking out. The vehicle fit my needs quite well, and I needed a vehicle on a somewhat urgent basis. My mistake, actually. 5. I was offered an extended warranty (without its being disclosed that this was a third-party warranty program), and was told that I was getting a "veteran's discount". I did not learn that these representations (or lack thereof) were false until I purchased my extended warranty directly with Chrysler, and at a more reasonable price. 6. Finally, both the email requesting I do a review of my sales experience and my sales person - after concluding the sale - requested that I identify any issues I had if I were not going to give them a max rating. I did that, contacting my salesman (phone conversation and texts), the finance manager (phone conversation and texts) and leaving at least 4 messages for the general manager. Crickets. Clearly they were not at all interested in addressing my concerns. All things considered, a 3 out of 5 stars is actually a pretty generous rating in my opinion. Sadly, I feel a bit like Rodney Dangerfield....... More

Great customer service. Jim Azbill was awesome to work with. Covered all the issues with my Jeep recalls. Will definitely be my go to service provider. with. Covered all the issues with my Jeep recalls. Will definitely be my go to service provider. More

I went in prepared to purchase a vehicle. I had began the process online and made an appointment with a sale consultant. I arrived at my scheduled appointment time to be told that the sales person was busy a process online and made an appointment with a sale consultant. I arrived at my scheduled appointment time to be told that the sales person was busy and couldn’t come help me. Another sales person took me to see the vehicle, test drove and returned to the dealership. I had questions about my trade value that I was told I would have to wait until the next day to get. I was told I would receive a call in the morning for me to bring my trade down for evaluation. That call never came. I recontacted the dealership and was blown off again by the original salesperson. He actually hung up on me in the middle of a question telling me “he was too busy with another client”. After finally finding A salesperson to complete the deal we opted for the home sign and delivery option. The vehicle was delivered with less than a half tank of fuel and less than 25% of def. There was no “delivery “ of the vehicle it was essentially just dropped off. One would think that that’s the end, but wait! There’s more! When I took my wife for for a ride, the “low washer fluid” light came on. Again, this was a new 50,000 dollar vehicle! Further inspection found that the oil was a full quart low also. I feel like I am being picky and negative but seriously, who delivers a vehicle like this?! More

The short of it: In a day and age where the federal, state, county, and city governments have requested that we limit our personal interaction for your and my health and safety, the “Internet Sales Mana state, county, and city governments have requested that we limit our personal interaction for your and my health and safety, the “Internet Sales Manager” (Daniel) at Elk Grove Dodge seems disinclined to sell things over the Internet. The “Internet Sales Manager” proved uncommunicative, unresponsive, and unwilling to answer questions over the Internet and displayed a lack of respect bordering on contempt to their prospective client. This negative interaction has cemented my unwillingness to do business with Elk Grove Dodge and Lasher Auto Group as a whole. The long of it: I saw a listing on their website (on the Internet) for a truck that included a number of incentives; including manufacturer incentives and a "Lasher Auto Discount". The website (on the Internet) includes a button for "Today's Price". So, on a Monday, I press the button. I receive an email from their "Internet Sales Manager" (Daniel) saying "Hey, I see you're interested in this truck when can you come in (i.e. not on the Internet), today or tomorrow?". Mind you we are still sheltering in place and supposed to limit our in-person interactions. I emailed back asking for some clarification on the listing (two slightly different configurations were listed in two different places on the website, on the Internet) as well as requesting "Today's Price" as was indicated I would receive when pressing that button on the website (on the Internet). The "Internet Sales Manager" responds in email with the proper configuration, but makes no mention of "Today's Price". I respond saying that's great, I live a few hours away so I can't just run over. The response from the “Internet Sales Manager” was to ask when I can get over there (i.e. in person and not via the Internet). At this point I still have not heard what the "Today's Price" is from the “Internet Sales Manager”. I then sent two more emails asking for clarification on two of the incentives listed on the website (on the Internet) because there is a footnote saying something to the effect of “not all buyers will qualify”. I would like to know if I might qualify before committing my time to show up in person (i.e. not over the Internet) to communicate with the “Internet Sales Manager” face to face (i.e. not over the Internet) when we are all supposed to be sheltering in place. For two days I received no response from the “Internet Sales Manager” so I decided to email them again, perhaps the “Internet Sales Manager” was so swamped with Internet Sales during this time of COVID-19 and sheltering in place that they’ve simply not been able to get to my questions. In my email I indicated that the price listed on the website (on the Internet) with the incentives offered on the website (on the Internet) was great, which is why I wanted to know more about the incentives. I once again asked for clarification on the incentives offered, and once again asked for the “Today’s Price” from Monday (two days prior) when I started communicating with the “Internet Sales Manager” (via the Internet). I received an email from the “Internet Sales Manager” that the specific truck I was looking for has been sold, but they have another one in a different color that I also liked. So I once again asked for clarification on the incentives offered. The reply? The “Internet Sales Manager” asks to call me on the phone (which isn’t really the internet) instead of continuing to email me (which is actually the internet). So the next day I provide my phone number and tell the “Internet Sales Manager” that I prefer to do business over email (using the Internet). I received a reply stating the three trucks that matched what I wanted were all sold the previous night, but there is one last truck that matches what I want but it is in a color I don’t much care for. Finally the “Internet Sales Manager” takes the time out of their busy day to write two lines in an email (over the Internet) describing the incentives offered. I decline as I’m not interested in that color. The “Internet Sales Manager” then points me towards another truck in a color I like which is not equipped as I requested (what good is a color I like if the truck doesn’t do what I need it to do?). So I decline again. The “Internet Sales Manager” responds saying the only truck they have on the lot equipped as I requested is in a color I don’t like. So I declined a third time. Four full days after my first inquiries asking for an email (via the Internet) clarifying the incentives offered on their website (on the Internet) until I finally got that clarification. Two of those days had the “Internet Sales Manager” ghosting me and simply not responding to my emails. Had the “Internet Sales Manager” simply told me about those incentives on the day I asked, I’d have bought the truck (over the Internet, the phone, or even in person despite shelter in place orders) and picked it up that day. Had the “Internet Sales Manager” seen fit to tell me about those incentives within three days of my first inquiry I’d have bought a truck (over the Internet, the phone, or even in person despite shelter in place orders) and picked it up that day. Instead, the “Internet Sales Manager” seemed disinclined to sell things over the Internet; and in ignoring my requests for clarification and ignoring my emails for a couple of days showed an absolute lack of respect that reflects poorly on Elk Grove Dodge and Lasher Auto Sales. I have since taken my business elsewhere and will be avoiding Elk Grove Dodge (and Lasher Auto Group for that matter) in the future. More

We recently bought a Ram truck at the Elk Grove location. also we purchased upgrades such as scotch guard inside the van, scratch guard out side the van, step bar and couple other enhancement. we took the also we purchased upgrades such as scotch guard inside the van, scratch guard out side the van, step bar and couple other enhancement. we took the truck to the services for the 2 implement the 2 protection. It was the worst and awful experience. 1) we had to wait for a shuttle to a rental car, i finally walk to Enterprise. Once there I had to wait behind 7 people to pick up the rental car 2) went we pick up our truck, the service center parked our truck at a unsafe location allowing another vehicle to dent the passenger door. We informed them that they took away the experience of owning a brand new truck. We asked them to give us to do something for us. The sales manager keeps telling me he will check what he can do and it is a month later and they have done nothing. I would never recommend anyone buying any vehicle from them. My first impression of the place was that it was completely in disarray. additional, the dealership lack parking spaces for customers and new trucks they tried to show customer. No wonder they dent our new truck! no doubt they just parked at the general public area while waiting to get service allowing our brand new truck to get dented. More