Elk Grove Dodge Chrysler Jeep Ram

Two words.. ELIJAH EVANS!!!! He's experienced and has exceptional customer service. He made me and my wife's purchasing process wonderful! Steven and Amber exceptional customer service. He made me and my wife's purchasing process wonderful! Steven and Amber More

They do NOT care about the customer at all. All they care about is the money. My experience started good with Alex the sales rep. He was nice and respectful and showed me the truck I was looking at. He start about is the money. My experience started good with Alex the sales rep. He was nice and respectful and showed me the truck I was looking at. He started showing me the numbers and I respected the price and the $30k down and $1,300 per month payment he started at. Obviously I couldn’t and would ‘t do what he started me at so we started negotiating. I also had a truck I was going to trade in as my down payment as I have equity on my truck. Had it appraised and has about $10k. Per Alex, they really wanted my truck. Things shifted as soon as his “Senior Sales” rep Lock showed up... He told me they DON’T want my trade-in and asked how much down I had without the trade. I explained to him that I wanted to use the trade-in equity of my truck and told him how much my truck is worth and he practically yelled and laughed in my face!! He was very disrespectful and didn’t even show me any options. I didn’t yell or laugh at them when they asked me for $30k down and the monthly payment as much as a mortgage payment. Lock just tried to intimidate and bully saying he had 10 years in the industry but was not even willing to negotiate. This is not my first rodeo buying cars at a dealer and I was not impressed at all with Elk Grove Dodge. I didn’t want to make a big deal there so I walked away and called Alex the next day and asked for Lock’s manager or supervisor and Alex told me they were very busy and that they called him to the showroom and had to go. He told me he would call me back in the evening, but still waiting for his call back... Don’t waist your time at this dealer as they do not care about the customer only the money... More

Everything was great with my buying process. The staff was friendly and knowledgeable. I got exactly what I wanted, at exactly the price discussed. I couldn't be happier with my purchase, and would gladly was friendly and knowledgeable. I got exactly what I wanted, at exactly the price discussed. I couldn't be happier with my purchase, and would gladly buy from this store again. Thanks. More

I was lied to repeatedly by salesman Jose C. and sales manager Zubair. I paid cash for the vehicle and the vehicle was never delivered. They continued to lie saying it would be delivered on a different da manager Zubair. I paid cash for the vehicle and the vehicle was never delivered. They continued to lie saying it would be delivered on a different day...and then another day...and then another. No further phone calls. Had to get a refund. More

I purchased a new truck from Elk Grove Dodge. My salesman was John Benton. He was patient, kind and considerate. He answered all my questions. I would recommend John and Elk Grove Dodge to my fr salesman was John Benton. He was patient, kind and considerate. He answered all my questions. I would recommend John and Elk Grove Dodge to my friends. More

I bought a 2019 ram it was still a new truck the sales manager sold me a tire and wheel warranty I called to get approval for a tire repair and they told me that they had no record of my warranty so I ca manager sold me a tire and wheel warranty I called to get approval for a tire repair and they told me that they had no record of my warranty so I called your dealership and no one had any answer for why i had no warranty after 6 months More

I was very impressed with my salesman Nathan Shirey, the man was very helpful and product knowledgeable. A great guy to work with and he and the finance manager Richie were easy to work with and made the pr man was very helpful and product knowledgeable. A great guy to work with and he and the finance manager Richie were easy to work with and made the process a smooth and pleasant experience. More

Mike was a great salesmen took his time with me answered all my questions. Finance department was also great. The only complaint I have is the truck was not detailed that good. I think they just need to hir all my questions. Finance department was also great. The only complaint I have is the truck was not detailed that good. I think they just need to hire more detailers and pay them more. But that has nothing to do with Mike. More

Scott Sady was pleasant to work with and very professional. I really appreciate the fact that he didn't pester me with trucks that I wasn't interested in. professional. I really appreciate the fact that he didn't pester me with trucks that I wasn't interested in. More