Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Elk Grove Dodge Chrysler Jeep Ram
Elk Grove, CA
1,362 Reviews
Elk Grove Dodge Chrysler Jeep Ram is your premier Sacramento Ram Dealer. We offer Ram Service, Parts and Accessories, friendly and well trained staff who use the latest in automotive dealer technology to help serve you faster. Our beautiful new state of the art Ram facility provides a pleasant environment for purchasing or leasing your new Ram, and our Ram Service waiting room provides a quiet environment for you to work either from our wireless network on your laptop, or use a complimentary dealer provided PC while you wait.
We're a proud member of the Knight Group, serving North American drivers for over 50 years! With 8 locations in California.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,362 reviews
August 19, 2021
I have never worked with a more incompetent service department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk G department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk Grove in Nov of 2020. It was there for several days because it would not start. Truck is still under its bumper to bumper. After being down a truck for days and calling and leaving a message with Matthew Reid multiple times, with no call back, I finally went in to the dealership speak to someone because apparently I'm not allowed to talk to anyone but Matthew. Absolutely ridiculous.. I had to suggest bringing in the spare key to see if it would start the truck because they had no idea what was wrong with it. Next day I brought in the extra key and it started the truck right up, so it needs a new key fob. After 4 months of waiting I called the dealership and asked about my key they said that this part is "first come first serve" and they wouldn't hold it for me. I couldn't take that truck off the road at that point so I called back a week or so later and they didn't have any keys left. Its now almost a year later and I finally had enough of this game. I called on Monday 8/16 only to be passed around from the scheduling lady, to parts, to service. I got hung up on twice before I spoke to Jim who scheduled an appointment for today, 8/19, and he put a key on hold for me. When my employee arrived this morning for the scheduled appointment he was told by the service guy that there was no key for us there, that they haven't had them in some time, and they have no idea when they will get more because "COVID" ... When I was told that my employee was getting turned away I tried to call Matthew, shocker he doesn't answer. I called the main number right back and asked the operator to speak to a live person in service, guess who answers, MATTHEW. I asked him why they would schedule an appointment and tell me they would hold a key for us if they never had them (according to their service guy) . He put me on hold and when he came back he said I have your key in my hand. ARE YOU KIDDING ME??? This is of course after my employee has left because he has other things he needs to do today. I asked him how this happened and he said "I don't know I put my hands on your key" and then hung up on me. Stay clear of this service department they clearly have no idea what they are doing. More
by HLAVAY.B
August 18, 2021
John was amazing and easy to work with! He made the whole process great! He was kind, funny, helpful, and worked hard to get the price where I needed it. process great! He was kind, funny, helpful, and worked hard to get the price where I needed it. More
by marialuiza.sanchez
Employees Worked With
John Benton
August 05, 2021
Lasher auto is the best dealership in the business. Ask for Elijah and he will hook you up with your dream car. Him and his team get it done and will give you a good time while buying. I know where I’ll re for Elijah and he will hook you up with your dream car. Him and his team get it done and will give you a good time while buying. I know where I’ll refer all my friends and family. Lasher Rocks! More
by Ahankaclay
Employees Worked With
Cowboy!!!, Elijah Evans, Omar Feda
August 05, 2021
The best Sales that you can get, and the guys are there to help you to choose the best of the best, not my first time buying there and for sure not the last. to help you to choose the best of the best, not my first time buying there and for sure not the last. More
by Danik
Employees Worked With
Moe Alaiddin, Zubair Malakzay
July 31, 2021
We were in the market to sell or trade-in our Ford F150 for a new Ram 1500. My husband did his homework so that we new exactly what we wanted. However, the market is different this year due to a shortage for a new Ram 1500. My husband did his homework so that we new exactly what we wanted. However, the market is different this year due to a shortage of inventory, both new and used. We knew that Elk Grove Dodge would be the first dealership that we wanted to visit. We talked to EJ at the dealership, who was very friendly without being pushy, knowledgeable about the vehicle we were interested in, and very patient in showing us what they had in their lot. That was our first visit. We didn't find what we wanted and decided to check into ordering a Ram. We made another visit, met with EJ who put us in touch with Cowboy who put together an online order for us to give us an idea of what the cost and timeframe would be. We decided to think about it before putting in the order with a deposit. As we were leaving, EJ let us know that 3 new trucks had arrived that might suit our needs. One did! Although the finance part of car buying is still a long, drawn-out process taking several hours, in the end we drove off in a new Dodge Ram 1500 with the features that were important to us. Everyone at the dealership that we were in touch with went over and above to make sure we were informed and satisfied with the end result. Doing business with both EJ and Cowboy was a plus. Just a suggestion: provide cold bottled water for your customers. It was hot outdoors and the vending machine was out of water. More
by EGT
Employees Worked With
E J Mendoza
July 31, 2021
Our experience with Elk Grove Dodge was just the best. We were involved in an accident and were nervous about driving too far to look at cars. The Couch helped us through the entire process and made it so ea were involved in an accident and were nervous about driving too far to look at cars. The Couch helped us through the entire process and made it so easy to get the car we wanted. And they delivered it right to our doorstep. The absolute best car buying experience we have ever had!! And the price was right !! More
by SandyM.
Employees Worked With
Couch Hall
July 30, 2021
Great experience! Friendly Staff, They were very Helpful in the entire process. answered all of our questions. Very up front during the entire sales process in the entire process. answered all of our questions. Very up front during the entire sales process More
by Jim W.
Employees Worked With
Shoaib Mahmood
July 30, 2021
Jose Orozco made purchasing my my Ram 2500 seamless and an overall great experience! I have already referred family and co-workers to Jose, knowing he will take good care of them1 an overall great experience! I have already referred family and co-workers to Jose, knowing he will take good care of them1 More
by Gene
Employees Worked With
Jose Orozco
