Elk Grove Dodge Chrysler Jeep Ram

There are not too many dealerships these days that I can honestly say are hassle free but my experience buying through Elk Grove DJCR was in deed just that. honestly say are hassle free but my experience buying through Elk Grove DJCR was in deed just that. More

I was told I could refinance my auto loan by two different people and it didn’t happen. They said they would couldn’t do it wouldn’t do it so I got screwed on my loan financing. different people and it didn’t happen. They said they would couldn’t do it wouldn’t do it so I got screwed on my loan financing. More

I made an appointment online for my RAM truck. I then wanted more details about my upcoming appointment. My first call was to the service manager. I got a recording to leave a message. I wanted to I then wanted more details about my upcoming appointment. My first call was to the service manager. I got a recording to leave a message. I wanted to speak to somebody. I then made another call and was told I would receive a return phone call. 5 hours later, no call. I made another call and asked to speak to a service writer. I was connected to Brandon. Once I was connected, everything went smoothly. My questions about my service were answered and parts (tires) were reserved. Brandon gets 5 stars. More

The sticker on my windshield indicated that it was time for my next prepaid oil change but when I arrived to the dealership they said that I was too early and would have to pay roughly $130 for an oil chan for my next prepaid oil change but when I arrived to the dealership they said that I was too early and would have to pay roughly $130 for an oil change. They never stated this when I called to schedule my appointment. I was not happy at all and it really made me think about where I am going to buy my next new car let alone all the stuff they sell you after buying the car. More

Great dealership. You do have to do the dance but they will make things happen and and get you into your new car. Pleased outlook. You do have to do the dance but they will make things happen and and get you into your new car. Pleased outlook. More

Shayna our service rep was the best! She answered all of our questions and was a big help She answered all of our questions and was a big help More

Diego, the service manager was very professional and very kind great listener and made me feel very welcomed kind great listener and made me feel very welcomed More

2021 Wrangler had a noise coming from the driver side window or mirror. I dropped it off at service. I was told it was the window molding and it had been repaired, charge of $295. Picked up the jeep a window or mirror. I dropped it off at service. I was told it was the window molding and it had been repaired, charge of $295. Picked up the jeep after hours and the noise was still there. Brought it back the following week and they told me it was the mirror, charge of $394. While getting onto the freeway on my way home the noise is back. I will be returning again, but at what cost? More

Jim was a very knowledgeable and personable service writer. I enjoyed talking and working with him. My only disappointment was with one missed opportunity to provide five stars in the "service" your writer. I enjoyed talking and working with him. My only disappointment was with one missed opportunity to provide five stars in the "service" your shop delivered. I requested a tire rotation for my 2023 Ram Thor Rize RecVan. The technicians rotated the tires as requested, but failed to readjust tire pressures. Front tires should have been set at 65psi and rears should have been 80psi according to owner's manual. A small item, but something that should have been accomplished. Thanks to Jim, though. More

Extremely professional and respectful service. We didn’t experience any of the usual pushiness and cheap sales tactics we’d grown to expect from dealerships. We scheduled a test drive, and the car We didn’t experience any of the usual pushiness and cheap sales tactics we’d grown to expect from dealerships. We scheduled a test drive, and the car was fully detailed and inspected by the time we arrived. A shoutout to Browning for being a real joy to work with. He’s that rare breed of salesperson who is happy and able to provide good information for every question thrown at him! More