Elk Grove Dodge Chrysler Jeep Ram

Ernesto was very helpful and made the process simple which was appreciated since I had never bought from dodge before which was appreciated since I had never bought from dodge before More

This dealership is awesome. They work with you to get you the car and move on you ride. I really recommend this place They work with you to get you the car and move on you ride. I really recommend this place More

Took my Ram in for fluid change and tune up. They called that same afternoon to say it was done but recommended replacing the brakes and it would take a day to get the parts I told them to go ah They called that same afternoon to say it was done but recommended replacing the brakes and it would take a day to get the parts I told them to go ahead and take care of it. 4 days later, I called at least 10 times but the service dept doesn’t answer the phone or return messages. They finally called late afternoon and said the same thing they had said 4 days ago, recommending brakes and would need to order the parts. They had done nothing. I just picked up my truck and took it to a different shop to have the brakes done. More

Possibly the worst car buying process I've been through. The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so much in getting a car. The car is new but received it with a scratch that has yet to be fixed sufficiently. My address was incorrect on documents even after correcting the finance manager twice (also put an incorrect email address as well on lojack registration forms). Most important of all, I received a check for the loan of the car from my bank and that has yet to be cashed. I received a letter from my bank two weeks ago saying the check couldn't be cashed because it wasn't endorsed to the elk grove cdjr, and they could call the bank to clear it and cash it. I would have endorsed it but they took the check from me and said they would take care of everything (clearly they didn't). I immediately called the finance manager and he told me the department that handles the checks is PROBABLY on top of it already, but I asked him to call them and talk to them about to make sure they are, and he assured me that he would. That was two weeks ago. I spoke with my bank today and they informed me that the check still hasn't been cashed, now I'm currently trying to speak with someone in upper management but can't get through to anyone. More

I bought a new truck on April 5 2024 and on April 8 2024 the transmission went out. I took into the dealership, and I have been checking up on it and all they keep telling me is that they are waiting on Chr the transmission went out. I took into the dealership, and I have been checking up on it and all they keep telling me is that they are waiting on Chrysler to approve the ticket and the transmission is on back order and they don't know when they will get it once CHRYSLER approves the ticket. This is my first Dodge and I hate to say probably my last one I have bought. I have my own business and if I worked as slow as Chrysler does to make it right with my customers I would be out of business. More

Poor customer service, way over priced, lost paperwork, had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking f had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking fluid again. Took vehicle to the other shop to handle. More

Great service by managers for the purchase of my nice new jeep compass from here jeep compass from here More

There are extremely lack of communication which leads to inefficiency. I had eyed this 2017 BMW under a previous sales rep who just lied through his teeth just to get me at the dealership only to find out inefficiency. I had eyed this 2017 BMW under a previous sales rep who just lied through his teeth just to get me at the dealership only to find out that the car was never ready to be seen. Fortunately that's where I interfaced with Dao who salvaged some of this bad experience and because I wanted the car, it helped having to deal with all this nonsense. More

I recently had the pleasure of meeting Lucky Buban and had a wonderful experience. Lucky is very professional and knowledgeable about Jeeps (and the other vehicles at the dealership). He made me feel like had a wonderful experience. Lucky is very professional and knowledgeable about Jeeps (and the other vehicles at the dealership). He made me feel like family while we were talking about the different models and features. I was very pleased with his no-pressure approach and willingness to answer all of my questions. Though I ultimately didn't make a purchase with Jeep, I would highly recommend Lucky to anyone who is in the market for a new Jeep, Dodge, or Chrysler. His exceptional customer service and expertise will make your car-buying experience a breeze. More

Boa was professional and quick to help me with my vehicle needs. He was very knowledgeable with the vehicles features, broke down the loan options and shared the benefits of the warranty package. I am supe needs. He was very knowledgeable with the vehicles features, broke down the loan options and shared the benefits of the warranty package. I am super grateful for his attentive service and would definitely go back to get another vehicle with his help. The dealership was clean and everyone seemed friendly and I liked the fact I could get coffee. Will recommend the dealership to family as well. More