Elk Grove Dodge Chrysler Jeep Ram

Great place to work, I have been here over 15 years. Looking forward to fifteen more. Looking forward to fifteen more. More

I bought a 2017 jeep Cherokee sport 4-wheel drive from them August 28, 2023. The first time I took it out on the freeway I received an alert that the 4-wheel drive was overheating. I noticed the car was s them August 28, 2023. The first time I took it out on the freeway I received an alert that the 4-wheel drive was overheating. I noticed the car was stuttering . I took it back to the dealership and they said they found nothing wrong with it. It continued to give the alert that the 4 w-heel drive was over heating and the stuttering got worse. I took it back to the dealership and was told I needed to replace the drive shaft. I requested a loaner car but was denied. They had my car for almost a month. I was charged almost $6,000. When they test drove it after replacing the drive shaft they told me it was making a terrible noise and it needed a new rear differential. That took another 2 plus weeks of them having my car. I got my car back December 29, 2023. They replaced two tires before I bought it and they had put the incorrect size. This made the w-wheel drive think the car was slipping and the computer kept putting it in 4-wheel drive until it over heated so many times it burned the component and ruined the cars drive shaft and rear end. It now shakes when driving and still sounds horrible. They say it now needs a new front end shocks and struts. I can't afford to put anymore money into this car. This dealership sold me a car they caused to have multiply problems and won't fix the current problem or reimburse me for the damage caused because of their negligence. Don't buy here. They are crooks. More

we had a great experience with our sales person ZAK! He explain all the computer controls and functions of the jeep with us. He explain all the computer controls and functions of the jeep with us. More

They agreed to one price but changed it when we got there. They take to long in the finance dept there. They take to long in the finance dept More

Mediocre Sales experience. Newly purchased vehicle and discovered scratches on the paint after finishing paperwork. The financing admin was too casual and unprofessional. We Newly purchased vehicle and discovered scratches on the paint after finishing paperwork. The financing admin was too casual and unprofessional. We were promised our vehicle was going to be refueled to full for our inconvenience. This was never honored, extremely disappointed. Grateful the dealer provided a car rental for the time being. More

The salesman Nick did a great job working with us. Jay was also great in the finance dept. My only gotcha was that there were many queries on our credit report that I wasn't expecting and I believe Jay was also great in the finance dept. My only gotcha was that there were many queries on our credit report that I wasn't expecting and I believe we were told we were getting financing from one lender, when it was another that ended up being our lender. In the end we got a competitive rate and the financing we needed, so all is well. More

Scott was great to work with and returned our calls in a very timely manner. He answered all of our questions delivered our vehicles even earlier than we expected . I would recommend him to anyone Lookin very timely manner. He answered all of our questions delivered our vehicles even earlier than we expected . I would recommend him to anyone Looking to buy from your dealership More

There’s a reason why I came back to this dealership to purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specific purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specifically give Matt W. the recognition he deserves — for going above and beyond and taking care of us. Nate has also been very helpful. Thanks, Elk Grove team! More

Bao was the best! He was pleasant, courteous and professional! I would recommend this dealership and him going forward! He was pleasant, courteous and professional! I would recommend this dealership and him going forward! More

Both Rafik and Milo were incredibly helpful in helping navigate the purchasing experience. It's been ~20 years since my last purchase and if this is the level of service, always, I will recommend Elk Grov navigate the purchasing experience. It's been ~20 years since my last purchase and if this is the level of service, always, I will recommend Elk Grove Dodge Chrysler Jeep Ram both to friends and on our internal business recommendation work board. More